KANE LAWS
Sittingbourne,Kent
Summary
A hardworking, reliable candidate who gives his best at all times, highly motivated and excels in a busy environment. Experience working with the public, within a team and dealing with conflicting situations. Well organised and adaptable, with excellent time keeping skills. Now seeking a challenging position into which I can utilise my skills and knowledge and gain new skills.
Overview
16
16
years of professional experience
Work history
Prison custody officer
Serco
Sittingbourne, Kent
2023.06 - Current
- Safeguarded prisoner welfare by conducting frequent welfare checks and providing necessary assistance when required.
- Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
- Provided support for prisoner rehabilitation programmes to foster positive change.
- Facilitated communication between prisoners and their legal representation to ensure fair legal proceedings.
- Maintained secure environment by enforcing prison regulations and procedures.
Warehouse assistant
Amazon
Dartford, Kent
2020.08 - 2023.05
- Managed documentation for smooth record keeping.
- Enhanced productivity through effective time management skills.
- Operated warehouse machinery to streamline work processes.
- Sorted incoming products for efficient storage and distribution.
Sales assistant
Morrisons
Sidcup, Bexley
2019.10 - 2020.08
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
Warehouse operator
Ocado
Erith, Bexley
2017.10 - 2019.09
- Stacked pallets, creating an organised storage system.
- Packaged products securely for prevention of damage during transportation process.
- Handled fragile goods delicately, minimising product damage during transport.
- Picked orders accurately, reducing instances of return or exchange.
- Collaborated with team members for smooth warehouse operations.
Customer Service
Groundwork London - Thames Water
2016.02 - 2017.10
- Carrying out door to door and telephone engagement with customers
- Operate appointment data bases to ensure all appointments are recorded
- Liaise with other groundwork staff and partners delivering similar or complementary services for residents
- Meeting targets for the number of households and individuals engaged
Customer Service Assistant
Farm Foods
Erith, Bexley
2015.03 - 2016.01
- Duties included:
- Stock control
- Customer service
- Till operation
- Liaising with suppliers
- Taking in deliveries
- Monitoring sell by dates
- Packing clients shopping
- Dealing with complaints and enquiries
- An independent well established grocery store.
Customer Service Assistant
Co Operative Food - Dartford
Dartford, Kent
2009.08 - 2014.03
- Duties as above
- Upheld company policies and procedures consistently for maintained standards of operation.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
Education
NVQ Level 1 - Sports & Recreation
West Kent College
Gravesend, Kent 09/2009 - 07/2010
11 GCSE's - Maths & English
Wilmington Enterprise College
Dartford, Kent 2003.01 - 1 2009
Skills
- Excellent communication skills
- Reliable and flexible
- Strong Customer Facing Skills
- Computer Literate
- Full Clean Driving Licence
REFERENCES
Available on request
HOBBIES & INTEREST
In the past I have been an active member of the local Scout Group which involved working within a team and taking part in various team building activities. I enjoy travelling and have visited Germany, Poland and The Czech Republic.
Timeline
Prison custody officer
Serco
2023.06 - Current
Warehouse assistant
Amazon
2020.08 - 2023.05
Sales assistant
Morrisons
2019.10 - 2020.08
Warehouse operator
Ocado
2017.10 - 2019.09
Customer Service
Groundwork London - Thames Water
2016.02 - 2017.10
Customer Service Assistant
Farm Foods
2015.03 - 2016.01
Customer Service Assistant
Co Operative Food - Dartford
2009.08 - 2014.03
11 GCSE's - Maths & English
Wilmington Enterprise College
2003.01 - 1 2009
NVQ Level 1 - Sports & Recreation
West Kent College
09/2009 - 07/2010