Playing drums
Freda Akoanor
Prison Custody Officer (PCO)
Wolverhampton
Summary
Thorough team contributor with strong organizational capabilities. Experienced in effectively handling multiple tasks at once while ensuring accuracy and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results and to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Prison Custody Officer
G4S
Featherstone
02.2023 - Current
- Security: Lock and unlock doors, conduct security checks, and ensure prisoners are accounted for
- Supervision: Oversee prisoners' movements, including during mealtimes, visiting hours, and work placements
- Relationships: Build positive relationships with prisoners, motivating them to make good choices
- Policies: Promote policies to prevent bullying, suicide, and self-harm, and to reduce violence
- Record keeping: Update records and write reports
- Communication: Deal with prisoner requests and complaints in a timely and appropriate manner
Telephone Customer Advisor for NatWest/RBS and Ulster Bank
FirstSource
11.2020 - 01.2023
- Assist customers with their daily financial enquiries
- Set up and look after customers’ accounts
- Promote financial products and services
Retail Assistance
Primark
07.2016 - 11.2020
- First customer contact of the business
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction and provide professional customer support
Children's Ministry Lead Teacher
Pilgrim Christian Ministry Int.
04.2016 - Current
- Coordinating with administration to create education plans for the children
- Organize workflow and ensure that other teachers understand their duties
- Meeting with parents to discuss the goals and needs of students
- Prepare and submit performance reports
- Ensuring that the work environment is safe, secure and healthy
- Supporting the professional growth of other teachers by sharing materials and information and providing helpful feedback and encouragement
Education
Online CybersecurityBootcamp - IT
SHE CODES
09.2024 - Current
Business Economics
Carlo Cattaneo College
Modena, Italy 09.2010 - 06.2015
Skills
- Excellent written and verbal communication skills
- Confident and professional speaking abilities
- Problem solving skills
- Skilled at evaluating options and generating accurate solutions
- Handling complaints from customers
- Active listening skills
- Attention to detail
- Customer centred
- Excellent interpersonal
- Computer skills
- Google Drive
- Microsoft Office
Interests
Timeline
Online CybersecurityBootcamp - IT
SHE CODES
09.2024 - Current
Prison Custody Officer
G4S
02.2023 - Current
Telephone Customer Advisor for NatWest/RBS and Ulster Bank
FirstSource
11.2020 - 01.2023
Retail Assistance
Primark
07.2016 - 11.2020
Children's Ministry Lead Teacher
Pilgrim Christian Ministry Int.
04.2016 - Current
Business Economics
Carlo Cattaneo College
09.2010 - 06.2015
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