Angela Massey
Ashton under lyne,Manchester
Summary
Experienced professional focused on maintaining safety and security within correctional facilities. Skilled in conflict resolution and inmate supervision, fostering secure environment through strong communication and de-escalation techniques. Committed to upholding regulations and ensuring well-being of all individuals in custody.
Reliable and dedicated individual with strong conflict resolution and communication skills, complemented by ability to remain calm and composed under pressure. Proficient in maintaining security protocols and fostering safe environment within challenging settings. Aiming to contribute positively to [Desired Position] role.
Overview
26
26
years of professional experience
Work history
Prison custody officer
Sodexo
Salford, Manchester
2023.03 - Current
- Performed regular cell checks to maintain hygiene standards and safety protocols.
- Followed strict protocol during emergency situations to minimise harm and maintain order.
- Collaborated with multi-disciplinary teams to create comprehensive care plans for inmates with mental health concerns.
Team leader
Whitecroft lighting
Ashton under lyne , Manchester
2000.05 - 2022.12
- Implemented new working methods which improved overall efficiency of the team operations.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Conducted regular performance reviews to identify areas of improvement for each team member.
Skills
- Use of security equipment
- Escort duties completion
- Prison law familiarity
- Decision-Making competence
- Secondary trauma resilience
- Restraint techniques mastery
- Cell searching
- Discreet confidentiality
- Ethical integrity
- Respectful communication
- Patience and composure
- Self-Defence proficiency
- Gang culture understanding
- Duty of care compliance
- Resilience and adaptability
- Self-Defence training
- Substance abuse understanding
- Inmate rights understanding
- Control and restraint trained
- Cell search expertise
- Security procedures expertise
- Rehabilitation support
- Prisoner supervision
- Fire safety knowledge
- Physically Fit
- Physical Fitness
- Incident reporting
- Prisoner escorting
- Detaining procedures
- Record-keeping
- Assertiveness
- Suicide Prevention training
- Human rights expertise
- Restraining procedures
- Critical observation
- Prisoner escorts
- Hazardous materials handling
- Drug strategies
- Violence reduction strategy
- Restraint techniques
- Behaviour management
- Prisoner counselling
- Calm under pressure
- Verbal communication
- Conflict Resolution
- De-escalation techniques
- Supervision
- Negotiation tactics
- Public security knowledge
- Negotiation
- Drug and alcohol awareness
- De-escalating behaviour
- Superior physical fitness
- Prison discharge procedures
- Prisoner risk assessments
- Emergency response training
- Assertive communication
- Juvenile corrections
- Contraband searches
- Keen problem solver
- Physical control and restraint
- Interpersonal relationships
- Excellent communicator
- Safeguarding policy knowledge
- Problem Resolution
- Counselling
- Prison cell inspections
- Resilience and patience
- Persuasive negotiator
- Education programmes
- Prisoner transit procedures
- Prison intake procedures
- Exceptional problem-solving
- Incident report writing
- Search and seizure procedures
- Legal compliance knowledge
Timeline
Prison custody officer
Sodexo
2023.03 - Current
Team leader
Whitecroft lighting
2000.05 - 2022.12