Summary
Overview
Work history
Education
Skills
Volunteer Experience
Languages
References
Timeline
Generic

Kamila Hyseni

London

Summary

A dedicated individual with expertise in effective communication, resilience, and organisation. Demonstrates strong capabilities in customer relationship management and crisis handling, ensuring optimal client satisfaction and retention. Proficient in managing Key Performance Indicators (KPIs) to drive business success. Committed to leveraging skills for continued growth and excellence in the field. Firm believer in building positive rapports in all work climates.

Overview

9
9
years of professional experience
6060
6060
years of post-secondary education

Work history

Team Leader

TkMaxx
London
04.2024 - 08.2025
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement in store regarding store merchandise and customer experience.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Daily implemented Off Price business model, to secure that merchandising fundamentals were successfully carried out to maintain shop-ability, functionality and end use.
  • Delegated tasks to make best use of individuals' skills within each store department, through one to one training and personal development programs with associates. Maintained a supporting role to ensure associate well-being and avoid work-place conflict.
  • Streamlined audit processes, providing efficiency in all our operations from payroll, health and safety procedures, financial management and documentation.

Jewelry Sales Associate

Eastern Adornment
04.2024 - 09.2024
  • Greeted customers and assisted them throughout their experience.
  • Inventoried stock and requisitioned new inventory.
  • Computed sales prices, total purchases, and received and processed cash and credit payment.
  • Answered questions regarding store and merchandise.

Sales Associate

Harrods
09.2023 - 09.2024
  • A representative of the Harrods retail team within the Food Halls, delivering attentive and efficient customer service adhering to the Harrods company standards of exceptional delivery and consumer experience.
  • Sustaining an adaptable and resilient attitude, regardless of query and influx, by persevering through any problems effectively through a measured and polite approach.
  • Demonstrating exemplary product knowledge and building quality customer relationships to achieve business goals for the values of the Harrods brand.
  • Responsible for cashing up.

Stock Operative

Harrods
11.2022 - 08.2023
  • Ensured that stock was processed, handled, and distributed correctly in adherence to the required health and safety standards.
  • Maintaining filing system for delivery packaging lists and preparing for stock takes and sale as expected, using the SAP software.

Sales Associate

TkMaxx
04.2021 - 11.2022
  • Merchandising is key for a sale driven force, and my role required me to ensure that our products were displayed and pushed in order to create a unique shopping experience (treasure hunt) and accessible as well as flattering appearance of the shop floor.
  • I worked as part of a team, in various different departments within the store, where I was assigned daily to a different section, in order to maintain, push out deliveries and organize stock in adherence to our stock flow plan, and our managers input.
  • Spent significant time operating the jewellery section, where I adhered to customer preferences, and helped assist each customer in finding their ideal purchase as well as product placement, categorizing our different jewellery stock and flow.

Head Waitress

Jaks Bar/ Zefi Restaurant (Jaks Limited)
01.2017 - 11.2020
  • Always eager to attend to matters within and beyond my responsibility in order to provide a functioning environment and business for me and my team.
  • I attended both evening and morning shifts ensuring all day transactions had been carried out successfully and closing the tills at the end of the work shift.
  • Holding responsibility of my team, and consulting with both staff and customers to ensure satisfaction and efficient service, from clear and polite communication, down to quality of service in food and drinks, and any other customer preferences or queries.
  • Setting up the restaurant in the morning, from table set-up, hygiene and sanitation checks in all departments, and delivery checklists to make sure appropriate stock is acquired daily.

Education

Course in Level 3 Fundamentals - Jewellery Making

British Academy of Jewellery (BAJ)
London

A Levels - English Literature, Psychology, Film Studies

Chelsea Academy
London

Course - IT Application Skills

ECDL
London

Skills

  • Effective communication
  • Resilience
  • Organisation
  • Customer relationship management
  • Crisis handling
  • Key Performance Indicator (KPI) management

Volunteer Experience

  • Leonora House, Patient Care Taker, 2018-10, 2018-11, Implemented nursing care plans by performing patient care activities under supervision of licensed nurses., Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
  • Mace Montessori Day Care, Childcare, 2018-05, 2018-05, Worked with toddlers aged 3-4 years old at a day care center in Hammersmith, where we provided activities for children to help develop their cognitive abilities and strengthen their social skills. Assisted in mealtime prep, overlooking allergy information, and assisting in out of day care trips, prioritizing the children's safety.
  • Holy Trinity Church of England Primary School, Teaching Assistant, 2016-06, 2016-06, Teaching assistant in a primary school at the heart of Sloane square, assisting children in year 2 throughout their learning barriers and providing support to both staff and students with placements and other activities planned as part of the children's development and curriculum.

Languages

English
Native

References

References available upon request.

Timeline

Team Leader

TkMaxx
04.2024 - 08.2025

Jewelry Sales Associate

Eastern Adornment
04.2024 - 09.2024

Sales Associate

Harrods
09.2023 - 09.2024

Stock Operative

Harrods
11.2022 - 08.2023

Sales Associate

TkMaxx
04.2021 - 11.2022

Head Waitress

Jaks Bar/ Zefi Restaurant (Jaks Limited)
01.2017 - 11.2020

Course in Level 3 Fundamentals - Jewellery Making

British Academy of Jewellery (BAJ)

A Levels - English Literature, Psychology, Film Studies

Chelsea Academy

Course - IT Application Skills

ECDL

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Kamila Hyseni