Claire Schofield
Thetford,Norfolk
Summary
Accomplished professional with extensive experience in staff supervision, health and safety compliance, and customer service excellence. Demonstrates resilience under pressure and excels in workload prioritisation and multi-tasking. Proficient in effective communication, complaint handling, and maintaining cleanliness standards. Certified in First Aid with a keen attention to detail. Experienced in training and development, payroll understanding, teamwork, email management, data inputting, telephone etiquette, file system organisation, document preparation, time management, confidentiality maintenance, knowledge of GDPR compliance, document management, record keeping, and administrative skills. Committed to enhancing operational efficiency while maintaining high standards of service quality.
Overview
16
16
years of professional experience
3993
3993
years of post-secondary education
Work History
Housekeeping Team Leader
Center Parcs
Elveden, Suffolk
12.2023 - Current
- Performed administrative duties such as lodge allocation and delegation of daily tasks efficiently.
- Exhibiting strong leadership skills whilst managing a diverse group of individuals.
- Promoting a positive work environment through open communication channels leading to increased staff morale.
- Ensuring pristine conditions throughout my lodges by supervising daily cleaning tasks.
- Responsibility of 6 cleaners and 14 lodges to check on every changeover (Mondays and Fridays) making sure that all lodges have all the correct inventory and are cleaned and ready for the check in of guests.
Academy Administrator
Diocese of Norwich Education Academies Trust
Watton, Norfolk
04.2015 - Current
- Dealing with parents, carers, staff and children on a daily basis working in a very busy school office.
- Receive and send e-mails, take telephone calls and also face to face enquiries for the school.
- Handle sensitive information discreetly, maintaining confidentiality at all times as required by protocol as I am a safeguarding lead with the headteacher and deputy headteacher.
- Sending, receiving and creating of student and staff files, maintaining records and keeping everything up to date.
- Dealing with first aid for children and staff.
- Remaining calm in a crisis and regularly prioritising tasks.
- Responsibility of school credit card and the
Customer Service Administrator
Anglian Assessors Ltd
Watton, Norfolk
10.2012 - 04.2015
- Dealing with claims from car insurance companies and loss adjustors to compile reports.
- Improved customer satisfaction by promptly responding to enquiries.
- Resolved complex issues for enhanced customer experience.
- Maintained customer database, ensuring accuracy and confidentiality.
- Established robust relationships with customers to foster loyalty.
- Inputting of new claims and allocating the nearest loss adjuster to investigate the claims.
Pre-School Assistant
Rishton Parish Church Pre-School
Rishton, Lancashire
09.2008 - 12.2011
- Promoted positive behaviour by implementing rules.
- Enhanced children's social development with group activities.
- Supported students' learning and improvements.
- Working in a busy pre-school, taking it in turns to complete daily tasks.
Education
NVQ Level 3 - Customer Service
NVQ
GCSEs -
GCSE
ReadingSkills
- Staff supervision
- Health and safety compliance
- Customer service excellence
- Resilience under pressure
- Workload prioritisation
- Multi-Tasking
- Effective communication
- Complaint handling aptitude
- Maintaining cleanliness standards
- First Aid
- Attention to Detail
- Training and Development
- Payroll understanding
- Teamwork
- Email management
- Data inputting
- Telephone etiquette
- File system organisation
- Document preparation
- Time management
- Confidentiality maintenance
- Knowledge of GDPR compliance
- Document management
- Record keeping
- Administrative skills
Affiliations
- I enjoy going to the theatre and watching Musicals. I have a dog and like to go for walks at the weekends with my partner and our dog. I enjoy trips away in my caravan.
Timeline
Housekeeping Team Leader
Center Parcs
12.2023 - Current
Academy Administrator
Diocese of Norwich Education Academies Trust
04.2015 - Current
Customer Service Administrator
Anglian Assessors Ltd
10.2012 - 04.2015
Pre-School Assistant
Rishton Parish Church Pre-School
09.2008 - 12.2011
NVQ Level 3 - Customer Service
NVQ
GCSEs -
GCSE
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