Danyal Zaman
Bradford
Summary
Results-driven professional with expertise in complaint and dispute resolution, decision-making, and problem-solving, complemented by strong customer-focused communication and analytical thinking. Demonstrates leadership and team management capabilities, alongside exceptional organisation and time management skills. Proficient in written and verbal communication, with in-depth retail and service insight, adaptability, and resilience. Skilled in Microsoft Office and IT tools, committed to delivering excellence in customer service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Leader
Home Bargains
Shirley, Derbyshire
01.2025 - Current
- Devised actionable plans towards achieving set business objectives within deadlines.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Implemented new working methods which improved overall efficiency of the team operations.
- Fostered a high-performing environment to drive productivity and quality.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Managed 'Fill Shift' which required me to motivate team to hit 60 cases an hour and clear stock delivery.
Store Assistant
Home Bargains
Bradford
09.2019 - 12.2024
- Handled customer complaints professionally to maintain satisfaction.
- Assisted customers with product selection to increase transaction value.
- Operated cash registers efficiently during peak shopping times.
- Monitored market trends and recommended promotional strategies to boost sales.
- Improved product availability by effectively restocking shelves.
Receptionist (Work Experience)
Cartwright Solicitors
Bradford
08.2019 - 08.2019
- Provided professional and friendly assistance to incoming customers at Cartwright Solicitors.
- Managed telephone enquiries from clients, vendors, and the public efficiently.
- Maintained a clean and welcoming reception area to leave a positive impression on visitors.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Pharmacy Assistant (Work Experience)
Aireworth Chemist
Keighley
02.2016 - 02.2016
- Kept pharmacy counter and related areas clean, neat, and organised.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Selected, labelled, and dispensed prescriptions accurately, in line with standard operating procedures.
- Educated customers about proper usage and potential side effects of prescribed drugs.
Education
BA (Hons) - Accounting and Finance
Leeds Beckett University
7 2020/2022 - 06/2026
A-Levels - English Language & Literature, Business, IT
Beckfoot Oakbank School
GCSEs - Maths, English Language, English Literature, History, IT, Science, Spanish, Physical Education
Bingley Grammar School
Skills
- Complaint & Dispute Resolution
- Decision-Making & Problem Solving
- Customer-Focused Communication
- Analytical Thinking
- Leadership & Team Management
- Organisation & Time Management
- Written & Verbal Communication
- Retail & Service Insight
- Adaptability & Resilience
- Microsoft Office & IT Skills
Affiliations
- Football
- Travelling
- Gym
Accomplishments
Employee of the month twice at Home Bargains.
Languages
English
Native
Urdu
Intermediate
References
References available upon request.
Timeline
Team Leader
Home Bargains
01.2025 - Current
Store Assistant
Home Bargains
09.2019 - 12.2024
Receptionist (Work Experience)
Cartwright Solicitors
08.2019 - 08.2019
Pharmacy Assistant (Work Experience)
Aireworth Chemist
02.2016 - 02.2016
BA (Hons) - Accounting and Finance
Leeds Beckett University
7 2020/2022 - 06/2026
A-Levels - English Language & Literature, Business, IT
Beckfoot Oakbank School
GCSEs - Maths, English Language, English Literature, History, IT, Science, Spanish, Physical Education
Bingley Grammar School
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