Daniel Schell
Swansea,Swansea
Summary
Experienced and dedicated Team Leader with 9 years of experience within Costa Coffee, demonstrating strong leadership, organisation, and customer service skills in a fast-paced retail environment. Skilled in managing forecasts, budgets, stock control, and daily operations while consistently adhering to brand standards and delivering high levels of performance. Passionate about supporting and developing team members through teaching, coaching, and encouraging others to upskill and grow in confidence within their roles.
Known for building positive relationships with customers, particularly those who may require extra patience, understanding, or support, ensuring every individual feels valued and welcomed. Honest, trustworthy, punctual, and reliable, with a calm and approachable manner. A positive role model who leads by example and takes pride in creating a supportive team culture and excellent customer experience.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
Costa Coffee
Swansea, City and County of Swansea
2025.05 - Current
- Reduced staff turnover with an effective motivation strategy.
- Improved customer satisfaction through close collaboration with the team.
- Increased team cohesion by implementing regular feedback sessions.
- Encouraged open communication, fostering a positive work culture.
- Oversaw regular maintenance of coffee machines and other equipment to prevent operational disruptions.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Fostered team spirit amongst staff members, resulting in improved morale and productivity.
- Monitored cleanliness of premises, maintaining a welcoming atmosphere.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Introduced new menu items based on seasonal availability and customer preferences.
- Handled cash transactions with precision to maintain financial integrity.
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
- Resolved customer complaints, enhancing company reputation.
- Trained staff members, ensuring excellent customer service.
- Followed opening and closing procedures to maximise security and timely opening of coffee shop 7 days per week.
- Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
- Managed rotas for 10 staff members to maximise availability and productivity.
Applied behaviour analyst/support worker
Adam Bancroft
2023.06 - 2025.05
- Implemented evidence-based ABA interventions tailored to specific client needs.
- Collected data on behaviour to monitor progress and adjust interventions as necessary.
- Utilised positive reinforcement and behaviour modification techniques to foster skill acquisition and mitigate challenging behaviours.
- Focused on teaching essential life skills, communication skills, and adaptive behaviours.
- Employed structured teaching methods to enhance independence and self-sufficiency.
- Advocated for client rights and access to suitable services and resources within the community.
- Stayed informed about current research and best practices in ABA and Duq15 syndrome to ensure optimal care.
- Maintained professionalism and ethical conduct in all interactions and responsibilities.
- Prioritised client safety and well-being during all interactions and interventions.
Residential Support Worker
Athena Care Group
2022.10 - 2023.06
- Supporting children and young people to achieve the best possible outcomes for their future, with trauma informed practice.
- Prioritised a child centred approach.
- Ensured I build positive, trusting relationships with all children and young people.
- Coordinated therapeutic interventions and key working sessions for children and young people in a residential setting, ensuring that they received appropriate care and support.
- Worked with external professionals such as therapists, social workers, and healthcare providers to develop and implement individual care plans for each resident.
- Oversaw the delivery of therapeutic interventions and key working sessions, monitoring progress and ensuring that interventions were effective and appropriate.
- Maintained accurate and up-to-date records of resident progress, including daily notes, incident reports, and risk assessments.
- Provided guidance and support to support workers and other staff members, ensuring that they were following best practice guidelines and protocols.
- Participated in regular training and development opportunities, including safeguarding and first aid courses.
- Collaborated with external agencies and professionals, such as social workers and healthcare providers, to ensure the best possible care for residents.
- Communicated regularly with residents' families, attending meetings and providing updates on progress and concerns.
- Worked closely with the management team to develop and implement policies and procedures related to therapeutic interventions and key working sessions.
- Monitored and evaluated the effectiveness of therapeutic interventions and key working sessions, making recommendations for improvement as needed.
Support Worker
Jiangnan Xie
2022.03 - 2022.10
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led educational activity programmes to support independence and encourage community inclusion.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Provided support in social, physical, and emotional areas to assist clients with integration into the local community.
- Aided clients with bedtime routines, washing and dressing.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Prioritized person-centred care to maximize independence for young people.
- Ensured the young person was administered correct prescribed medications, maintaining optimal health.
- Monitored clients' physical and mental health, reporting concerns to management for swift action.
- Carried out medical tasks such as PEG feeding, administration of medication, oral suctioning.
- Safely lifted, transferred, and repositioned service users using hoists and wheelchairs.
Coaching Assistant
Phoenix Football Academy
2021.08 - 2021.10
- Delivered fun, engaging sports sessions for players aged 6 to 13.
- Facilitated performance assessment by maintaining detailed records of individual players.
- Achieved game competence, ensuring players constantly had clear development goals.
- Enabled smooth-running competitions and made travel arrangements for players after each session.
- Promoted youth development, creating a positive sports environment to minimize team issues.
- Delivered fun, safe and educational PE lessons to groups of up to 20+ players.
Customer Service Agent
Sky UK
2021.01 - 2021.04
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Acted as first point of contact for customer issues and queries.
- Exceeded targets with strong rapport building and product knowledge.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
Shift Runner
Costa Coffee
2014.02 - 2020.08
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Improved workplace safety to reduce accidents and near-misses.
- Updated staff on changes to internal policies and procedures for continued compliance and standards.
- Trained new hires and set up mentoring relationships to drive team performance.
- Created clean, hygienic café environments, continuously prioritizing adherence to food safety rules.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Education
Bachelor of Science - Psychology studies with Counselling
University of Wales Trinity Saint David
Swansea 2016.09 - 2020.07
NVQ Level 3: Btec extended diploma - Engineering
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea 2014.09 - 2016.07
GCSEs - undefined
Bishop Vaughan R.C. School
SwanseaSkills
- Empathetic listener
- Effective communication skills
- Problem solving
- Professionalism
- Self-organisation
- Collaboration with outside agencies
- Data collection
- Self-motivated
- Ability to engage in a positive and proactive approach
- Sense of humor
- Honesty and reliability
- Analytical and critical thinker
- Communication excellence
Custom
The Step It Up programme has been built to support our Skilled Barista Maestros to take the next step in there career. This development programme has been designed to challenge you to think like a leader before moving into a more senior leadership role. Therefore, the programme is intense, with a blend of face-to-face workshops, which will require travel, self-led eLearning modules, facilitated webinars and on the job learning, that you be fully accountable for. Working alongside your Store Manager and others to maximise your full potential.
Timeline
Team leader
Costa Coffee
2025.05 - Current
Applied behaviour analyst/support worker
Adam Bancroft
2023.06 - 2025.05
Residential Support Worker
Athena Care Group
2022.10 - 2023.06
Support Worker
Jiangnan Xie
2022.03 - 2022.10
Coaching Assistant
Phoenix Football Academy
2021.08 - 2021.10
Customer Service Agent
Sky UK
2021.01 - 2021.04
Bachelor of Science - Psychology studies with Counselling
University of Wales Trinity Saint David
2016.09 - 2020.07
NVQ Level 3: Btec extended diploma - Engineering
Gower College Swansea (Coleg Gwyr Abertawe)
2014.09 - 2016.07
Shift Runner
Costa Coffee
2014.02 - 2020.08
GCSEs - undefined
Bishop Vaughan R.C. School