Kamaljit Kaur
Summary
Motivated individual with significant experience in customer service roles. Acknowledged for consistent reliability and a strong work ethic that supports team cohesion. Skilled in efficiently addressing customer inquiries, leading to enhanced satisfaction rates. Fast learner with effective problem-solving abilities in high-pressure situations.
Expert in addressing demanding situations with a strong emphasis on teamwork and analytical thinking. Dedicated to ensuring quality service and reliable outcomes across various projects.
Experienced in training and mentoring employees, contributing to a skilled and knowledgeable workforce. Proactive in task management, ensuring timely and effective completion of projects. Strong team collaboration skills enhance overall organizational effectiveness.
Proficient employee with a focus on effective communication and organization. Utilizes analytical skills to address challenges and implement solutions. Capable of managing multiple tasks, guiding group discussions, and executing projects successfully.
Efficient customer service assistant with exceptional organizational skills. Drives company success through meticulous planning and prioritization. Committed to delivering high-quality service and optimizing workflow.
Overview
22
22
years of professional experience
Work history
Care Assistant
Honslow
London , Uk
2019.01 - 2019.12
- Provided essential personal care to enhance comfort and dignity by aiding with washing, dressing, and mobility.
- Monitored and recorded clients’ health and wellbeing to ensure optimal care and support.
- Contributed to improved quality of life by assisting with meal preparation, medication adherence, and light household responsibilities.
- Offer companionship and emotional support to foster independence and uphold dignity.
- Assisted in daily living activities for enhanced patient comfort.
Administrator Duties
Heathrow Airport Transport Ltd
2016.01 - 2016.01
- Assisted in managing office operations and administrative tasks. Supported team members in completing documentation and scheduling meetings. Coordinated communication between departments and stakeholders.
- Facilitated timely invoice processing to enhance cash flow management.
- Organised files systematically to enhance retrieval efficiency.
- Coordinated temporary project initiatives to enhance operational efficiency.
- Carried out day-to-day duties accurately and efficiently.
Homemaker
Housekeeping
Hanwell , London
2004.01 - 2016.01
- Developed and executed measures aimed at increasing community engagement and facilitating access to employment resources.
- Coordinated activities and social events to foster community engagement and enhance participant experience.
- Managed bill payments and document filing to ensure timely financial obligations and compliance with record-keeping standards.
- Resolve issues as they arise to maintain workflow efficiency and team productivity.
- Adapt learning and adaptation to new tasks to foster continuous professional growth and development.
- Ensure upkeep and maintenance of a clean and safe environment to promote health and well-being.
- Executed various household duties such as laundry and shopping to contribute to overall household efficiency and organisation.
- Coordinate efforts of health and social care professionals to ensure comprehensive support for patients.
- Carried out day-to-day duties accurately and efficiently.
Customer service
Somerfield
Brentford , London
2000.01 - 2004.01
- Achieved high customer satisfaction through effective product guidance. Delivered timely support for customer product needs, resulting in repeat visits. Improved product accessibility for customers, leading to increased sales opportunities.
- Process cash and credit card transactions using point-of-sale systems and accurate record-keeping methods.
Customer service Assistant
Two Flags Ltd
Heathrow Airport , London
1998.01 - 2000.01
- Processed customer check-ins by verifying tickets and passports at the designated desk.
- Operated self-checking kiosks in departures and arrivals lounge, ensuring efficient processing and minimal wait times for travellers.
- Utilise advanced monitoring tools and protocols to execute thorough security checks.
Skills
- Relationship building
- Verbal and written comprehension
- Approachable and courteous nature Supportive and diplomatic style Self-assured communication
- Reliable and dynamic Integrity and responsibility
- Analytical problem solving
- First Aid
- First Aid certification
ADDITIONAL INFORMATION
Language skills fluent speaker of Punjabi, Hindi and English
Full Driving licence
IT skills - Using Internet, Email and Word
REFERENCES
Available on request
HOBBIES AND INTEREST
I enjoy participating in sports such as badminton, I also have a keen interest in cooking various dishes, reading and spending quality time with my family.
QUALIFICATIONS
- 9 GCSE’S which include Maths, English and science
- O-Levels in IT
- Level 1,2,3 and 4 qualifications in Teaching Assistance
Timeline
Care Assistant
Honslow
2019.01 - 2019.12
Administrator Duties
Heathrow Airport Transport Ltd
2016.01 - 2016.01
Homemaker
Housekeeping
2004.01 - 2016.01
Customer service
Somerfield
2000.01 - 2004.01
Customer service Assistant
Two Flags Ltd
1998.01 - 2000.01