- Digital design
- Adobe Art
- Game design
Chloe Morrison
Banbury, Deddington,Oxfordshire
Summary
Experienced Care Assistant with a strong background in elderly care and relationship building, currently serving at Care UK in Adderbury, Oxfordshire. Demonstrates expertise in person-centred approaches, empathetic communication, and conflict resolution to enhance patient well-being and dignity. Former Assistant Manager at The Entertainer in Banbury, skilled in performance management, staff training, and revenue growth strategies. Proven ability to manage operations efficiently while fostering team collaboration and maintaining high standards of customer service. Career goal: To continue advancing skills in a new field.
Overview
11
11
years of professional experience
Work History
Care Assistant
Care UK
Adderbury, Oxfordshire
02.2023 - Current
- Engaged in respectful communication to honor dignity of individuals in care.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided personalised care and support to residents, enhancing their quality of life.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Assisted with medications to clients unable to self-administer.
Assistant Manager
The Entertainer
Banbury, Oxforshire
10.2018 - 01.2023
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Maintained high standards of visual merchandising, ensuring products were displayed attractively and effectively.
- Assisted in developing sales presentations, enhancing the effectiveness of sales pitches.
Sales Assistant - Deputy Manager
GAME
Didcot , Oxfordshire
08.2015 - 10.2018
Stock Control
M&S
Summertown, Oxfordshire
11.2014 - 06.2015
Education
NVQ Level 1 - Hairdressing and Beauty
Banbury And Bicester College
Banbury2014
GCSEs -
Warriner School
Bloxham, OXF2013
Skills
- Relationship building
- Person-centred approach
- Active listening
- Conflict resolution
- Team collaboration
- Training participation
- Feedback actioning
- Elderly care
- Record-keeping
- Documentation
- Compassionate care
- Empathetic communication
- Sales techniques
- Revenue growth
Interests
Timeline
Care Assistant
Care UK
02.2023 - Current
Assistant Manager
The Entertainer
10.2018 - 01.2023
Sales Assistant - Deputy Manager
GAME
08.2015 - 10.2018
Stock Control
M&S
11.2014 - 06.2015
NVQ Level 1 - Hairdressing and Beauty
Banbury And Bicester College
GCSEs -
Warriner School