Shreya Singh
London,United kingdom
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings and door to door service. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Providing field training to new joiner. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Care assistant
London Care
London, City of London
11.2023 - Current
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Assistant Manager
Unacademy
Bengaluru, India
04.2021 - 10.2023
- Built focused new client networks, growing business opportunities and increasing revenue possibilities
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
- Developed plans and reports to effectively deliver on KPIs
- Conducted internal and external product training, preparing and executing targeted sales presentations
- Exceeded sales and revenue targets by 240%.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Sales Representative
PolicyBazaar.com
New Delhi, India
10.2019 - 06.2020
- Helped resolve client problems quickly with superior customer service
- Maximised business potential by providing excellent customer service and ensuring highest 39% client retention
- Utilised various sales techniques to develop relationships with customers and drive sales
- Collected and processed payments
- Used consultative sales approach to understand and meet customer needs
- Earned numerous recognitions for exceptional customer service
- Handled 100-150 customer support queries daily, exceeding company target by 45%.
Marketing and Sales Intern
Teleperformance
Gurugram, India
05.2019 - 09.2019
- India | New Delhi, National Capital Territory of Delhi
- Executed organic and paid social media campaigns, generating engagement increases across all platforms
- Conducted effective market research and CRM management to analyse customer data and build accurate profiles
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Offered prompt solutions to maintain customer satisfaction
- Try to close sale over single call and target was to crack 13 sales in one day.
Education
Master of Science - International Business Management
De Montfort University
Leicester 09.2023 -
Bachelor of Arts - Mathematics, Political Science
University of Delhi
India 08.2016 - 05.2019
Skills
- Excel
- MS office, power point, spread sheet etc
- Basic computer skills
- Good communication skills in English, Punjabi and Hindi
- Balance sheet and account management
- Negotiating
- Relationship building
- Supply chain management
- Coordination
- Leadership
- Business continuity planning
- Problem-solving
- Team building
- Production reporting
- Supply negotiation
- Time management
- Import and export operations
- Profit and loss management
Timeline
Care assistant
London Care
11.2023 - Current
Master of Science - International Business Management
De Montfort University
09.2023 -
Assistant Manager
Unacademy
04.2021 - 10.2023
Sales Representative
PolicyBazaar.com
10.2019 - 06.2020
Marketing and Sales Intern
Teleperformance
05.2019 - 09.2019
Bachelor of Arts - Mathematics, Political Science
University of Delhi
08.2016 - 05.2019
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