Kam Sohi
Bishopbriggs
Summary
Customer service professional with over two years of experience within a regulated contact-centre environment at AXA Health, combined with experience in healthcare, retail, and customer-facing roles. Skilled in complaint handling, case ownership, customer account management, problem solving, and administration. Proven ability to manage complex customer enquiries from initial contact through to resolution while delivering excellent customer outcomes. A confident communicator with strong attention to detail and a commitment to providing exceptional service.
Overview
5
5
years of professional experience
Work History
Health Care Assistant
Call-In Homecare Ltd
04.2025 - Current
- Provide person-centred care and support to clients in their own homes.
- Maintain accurate records and documentation in line with company procedures.
- Communicate effectively with clients, families and healthcare professionals.
- Respond calmly and professionally in challenging situations.
Personal Advisor
AXA Health
10.2022 - 03.2025
- Managed customer enquiries relating to health insurance policies, claims and treatment options.
- Took ownership of customer cases from initial contact through to resolution.
- Processed new claims and investigated outstanding claims accurately and efficiently.
- Assessed policy coverage and explained complex information clearly to customers.
- Resolved customer complaints and complex queries while maintaining high levels of customer satisfaction.
- Liaised with hospitals, specialists and healthcare providers on behalf of members.
- Authorised medical procedures and ensured customers were aware of policy coverage and shortfalls.
- Maintained accurate customer records across multiple systems.
- Handled sensitive and challenging conversations professionally and empathetically.
- Delivered excellent customer service while working within regulatory and company guidelines.
Sales Assistant
Home Bargains
02.2022 - 07.2022
- Served customers and provided assistance with products and enquiries.
- Maintained stock levels and ensured products were correctly priced.
- Helped maintain a clean, organised and welcoming store environment.
Customer Service Advisor
Customer Experience People
07.2021 - 12.2021
- Conducted outbound customer calls and answered queries professionally.
- Built rapport with customers and provided accurate information.
- Maintained detailed case notes and customer records.
Sales Assistant
JD Sports
04.2021 - 07.2021
- Provided excellent customer service and assisted customers with purchases.
- Maintained high store presentation standards and product displays.
- Developed strong product knowledge and communication skills.
Education
Business -
City of Glasgow College
01-2021
GCSE Qualifications -
Bishopbriggs Academy
01-2019
Skills
- Customer Service Excellence
- Contact Centre Operations
- Complaint Resolution
- Case Ownership & Resolution
- Problem Solving & Investigation
- Administrative Support & Record Management
Languages
English
Punjabi
Hindi
Urdu
Custom Section
Full UK Driving Licence
Timeline
Health Care Assistant
Call-In Homecare Ltd
04.2025 - Current
Personal Advisor
AXA Health
10.2022 - 03.2025
Sales Assistant
Home Bargains
02.2022 - 07.2022
Customer Service Advisor
Customer Experience People
07.2021 - 12.2021
Sales Assistant
JD Sports
04.2021 - 07.2021
Business -
City of Glasgow College
GCSE Qualifications -
Bishopbriggs Academy