SUMIT KUMAR
Hayes,United kingdom
Summary
Detail-oriented professional with proven expertise in phone enquiry management, customer service excellence, and learner engagement. Demonstrates exceptional communication skills, time management efficacy, and the ability to quickly adapt to new challenges. Committed to delivering outstanding service while fostering positive client interactions and achieving organisational goals.
Overview
2026
2026
years of professional experience
Work History
Health care assistant
Spire Healthcare
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Communicated effectively with patients to ensure seamless service delivery.
- Improved customer relations by managing customer complaints effectively.
Waiter
Mears Group
- Remained calm under pressure, ensuring better performance during peak hours.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Explained dish components clearly to inform customers' decisions.
Cashier
Samaritans
01.2025 - Current
- Processed payments swiftly for improved customer experience.
- Communicated product information to customers, driving informed purchases.
- Collaborated closely with store management for daily operations success.
Education
MSC - IT and project management
University of west of scotland
Unitted kingdom 01.2025 -
Skills
- Phone enquiry management
- Detail Orientated
- Customer service excellence
- Communication skills
- Time management efficacy
- Quick learner
- Learner engagement
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Timeline
Cashier
Samaritans
01.2025 - Current
MSC - IT and project management
University of west of scotland
01.2025 -
Health care assistant
Spire Healthcare
Waiter
Mears Group
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