Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Oliwia  Dobrowolska

Oliwia Dobrowolska

Portadown,Armagh City Banbridge and Craigavon

Summary

I am a highly motivated and service-orientated professional with a strong background in hospitality, healthcare and customer-facing roles, seeking to bring exceptional care, communication and problem solving skills to a cabin crew position. I have hands on experience in fast-paced and high-pressure environments, including hospitals, food service and community care. I am proficient at staying calm under pressure, ensuring safety and delivering outstanding service with professionalism and empathy. As a Band 3 Healthcare Assistant, I have developed strong teamwork, interpersonal and crisis-handling skills, as I am flexible and adaptable. I thrive in dynamic environments and quickly adjust to new challenges, cultures and routines. I am committed to ensuring positive client experiences while upholding the highest standards of safety and service.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Health care assistant

NHS
Craigavon, Armagh City Banbridge and Craigavon
07.2024 - Current
  • Administered clinical and personal care within a busy medical ward setting.
  • Completed additional training to complete advanced procedures such as venepuncture, cannula insertion and vital signs.
  • Engaged with multidisciplinary teams to support comprehensive patient safety initiatives.
  • Ensured patient dignity, confidentiality, and professionalism were prioritised at all times.
  • Addressed patient needs efficiently, showcasing strong decision-making abilities under pressure.
  • Developed new skills of time management, adjusting priorities and daily tasks when need arose as a result of a medical emergency.

Health Care Assistant

Axis Nursing Agency
Craigavon, Armagh City Banbridge and Craigavon
09.2023 - 07.2024
  • Delivered high-quality personal care with discretion and professionalism.
  • Maintained composed communication in high-pressure hospital environments.
  • Supported patients' dignity, ensuring safety and comfort at all times.
  • Adapted swiftly to new team dynamics across multiple sites.

Community Healthcare Assistant

Ann's Home Care
Portadown, Armagh City Banbridge and Craigavon
11.2022 - 09.2023
  • Promoted independence and confidence in patients through daily living assistance.
  • Established trust using strong interpersonal and communication skills.
  • Maintained confidentiality while upholding hygiene and safety standards.
  • Demonstrated flexibility and sensitivity in diverse home environments.

Supervisor

Domino's Pizza
Portadown, Armagh City Banbridge and Craigavon
12.2020 - 10.2022
  • Motivated a dynamic customer service team in a fast-paced environment.
  • Resolved customer issues calmly and professionally to maintain satisfaction.
  • Oversaw cash handling, inventory management, and daily operations with precision.
  • Trained new staff to uphold high service standards.

Waitress Assistant

Unch Coffee House
Portadown, Armagh City Banbridge and Craigavon
07.2020 - 11.2020
  • Created a warm and welcoming atmosphere for customers.
  • Managed multiple tables, ensuring high service levels and meticulous attention to detail.
  • Responded promptly to customer needs and feedback to enhance satisfaction.
  • Maintained hygiene standards by thoroughly cleaning work areas.

Education

GCSEs -

St Catherine's College
Armagh, Armagh City Banbridge and Craigavon
09.2018 - 09.2023

Skills

  • Communication
  • Safeguarding Training
  • Customer Service Excellence
  • Cultural Awareness & Sensitivity
  • Attention to Detail
  • Time Management & Multitasking
  • Professional appearance & Grooming
  • Physical Fitness & Stamina
  • Teamwork & Collaboration
  • Safety & Emergency Management
  • Problem Solving & Conflict Resolution
  • Flexible & Adaptable
  • CPR Certification
  • Basic Life Support
  • First Aid
  • Decision making

Languages

Polish
Native
English
Fluent

Certification

Level 3 Health and Social Care

First Aid

Basic Life Support


Timeline

Health care assistant

NHS
07.2024 - Current

Health Care Assistant

Axis Nursing Agency
09.2023 - 07.2024

Community Healthcare Assistant

Ann's Home Care
11.2022 - 09.2023

Supervisor

Domino's Pizza
12.2020 - 10.2022

Waitress Assistant

Unch Coffee House
07.2020 - 11.2020

GCSEs -

St Catherine's College
09.2018 - 09.2023
Oliwia Dobrowolska