HEMANGINI JOSHI
Hounslow
Summary
I am a committed and client-focused professional with a track record of providing outstanding customer service and handling problems in hectic settings. By using my excellent communication skills, problem-solving ability, and unrelenting dedication to quality, I am devoted to creating good travel experiences. I'm excited to contribute my skills to guarantee customer happiness and sustain the high standards of the aviation business. I'm skilled at multitasking, collaboration, and keeping a composed attitude under pressure.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Health care assistant
Moorland Nursing Homecare
Lightwater, Surrey
08.2024 - Current
- Assisted in training new staff to ensure consistency in residents daily care.
- Managed difficult situations for positive outcomes.
- Resolved complaints with proactive problem-solving and analysis.
- Maintained up-to-date residents health records in database systems.
Volunteer
Moorfields Eye Hospital NHS Foundation Trust
Ealing, City of London
03.2024 - Current
- Answered incoming phone calls and responded to patient queries, providing accurate information regarding appointment schedules, hospital services, and general inquiries..
- Demonstrated effective communication skills by addressing patient concerns and resolving issues, ensuring patient satisfaction and fostering positive relationships.
- Performed administrative duties contributing towards smooth store operations.
- Participated in team meetings sharing best practices for improving service.
- Managed over 50 patient inquiries daily via phone and in person, providing accurate information, scheduling appointments, and ensuring appositive experience
- Applied positive customer service approach to increase satisfaction levels.
Team leader
Tim Hortons
Acton, Ealing
08.2022 - 08.2024
- Delivered exceptional customer service by addressing guest inquiries, resolving complaints Managed over 50 customer calls per day promptly, and ensuring welcoming environment to enhance guest satisfaction—critical for maintaining brand loyalty.
- Ensured efficient operations by prioritizing tasks, delegating responsibilities effectively, and meeting deadlines, particularly during peak service hours.
- Identified and resolved operational challenges quickly and efficiently, ensuring seamless service delivery even during unexpected disruptions.
- Successfully managed multiple priorities, including overseeing team members, coordinating tasks, and maintaining quality standards during high-pressure situations, similar to dynamic airport settings.
- Assisted diverse range of customers by understanding their unique needs and delivering personalized solutions with patience, ensuring positive experience for every guest.
- Upheld operational standards in alignment with company policies, similar to airline industry’s focus on adherence to regulations.
- Established clear budgets and cost controls strategies to meet objectives.
Receptionist
JOSHI Hospital
Bhiloda, India
01.2020 - 06.2020
- Managed incoming calls, addressed patient inquiries regarding hospital services, appointment scheduling, and policies, and directed calls to appropriate departments. Ensured timely resolution of queries, contributing to overall patient satisfaction.
- Assisted patients with billing inquiries, processed payments for services rendered, and ensured accurate generation of receipts. Managed insurance claim forms and facilitated payment processing through both cash and digital methods.
- Monitored visitor access to hospital, directed them to appropriate departments, and ensured safety of patients and staff by enforcing visitor protocols. Ensured visitors had smooth and timely experience during their visit.
Education
Master of Science - Data Analytics
BPP University, London
UK 06.2022 - 12.2023
Master of Science - Master Of Computer Application
G.T.U-Gujarat Technological University
India /2019 - /2021
Bachelor of Science - Bachelor Of Computer Application
H.N.G.U PATAN
India /2016 - /2019
Skills
- Problem Solving
- Multitasking in High-Pressure Environments
- Empathy and Patience
- Conflict Resolution
- Time Management
- Attention to Detail
- Customer Service Excellence
- Leadership and Team Training
- Cultural Sensitivity
Languages
English
Fluent
Hindi
Native
Gujarati
Native
Punjabi
Advanced
Timeline
Health care assistant
Moorland Nursing Homecare
08.2024 - Current
Volunteer
Moorfields Eye Hospital NHS Foundation Trust
03.2024 - Current
Team leader
Tim Hortons
08.2022 - 08.2024
Master of Science - Data Analytics
BPP University, London
06.2022 - 12.2023
Receptionist
JOSHI Hospital
01.2020 - 06.2020
Master of Science - Master Of Computer Application
G.T.U-Gujarat Technological University
/2019 - /2021
Bachelor of Science - Bachelor Of Computer Application
H.N.G.U PATAN
/2016 - /2019
Similar Profiles
MATHEW GEORGEMATHEW GEORGE
Disability Support Worker/Personal Care Assistant at Complete Nursing & HomecareDisability Support Worker/Personal Care Assistant at Complete Nursing & Homecare
Karina ContrerasKarina Contreras
Certified Nursing Assistant at A Better Solutions Homecare & NursingCertified Nursing Assistant at A Better Solutions Homecare & Nursing
Taylor ComptonTaylor Compton
Home Support Worker at TLC Nursing and HomecareHome Support Worker at TLC Nursing and Homecare