Kaltun Dahir
London,west London
Summary
Dedicated professional with expertise in customer-oriented service and flight protocol knowledge. Demonstrates exceptional patience and tolerance, adept at handling special needs passengers with multicultural sensitivity. A tactful listener who remains professional under pressure, skilled in prioritising tasks and knowledgeable about cleaning products. Committed to enhancing passenger experience while pursuing opportunities for growth in the aviation industry.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Passenger assistant
Cascade cars
London
03.2025 - 07.2025
- Helped children and school students board safely, reducing risk of accidents.
- Participated in training sessions regularly enhancing knowledge about latest developments in public transportation.
- Cooperated fully with drivers for smooth operation of services.
- Upheld behaviour standards in vehicle to promote safety and minimise distraction to drivers.
- Demonstrated patience, understanding and compassion when assisting passengers with dementia, learning disabilities or mobility problems.
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
cleaner
Start cleaning Ltd
London, North West London
02.2025 - 06.2025
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
Passenger assistant
Interline Specialist
Kampala, Kisenya
05.2023 - 11.2024
- Facilitated ease of travel for foreign tourists by providing helpful directions and sightseeing tips.
- Checked tickets and passes for fare compliance, discouraging fare evasion.
- Complied strictly with traffic rules whilst on duty, promoting road safety.
- Ensured passenger safety by enforcing company policies and procedures.
- Helped children and school students board safely, reducing risk of accidents.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
cleaner
7 star cleaning services UG
kampala, Kisenya
06.2020 - 06.2022
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Education
GCSEs - High school
Aqoon bile school
Moqdishu 01.2017 - 01.2019
Skills
- Patience and tolerance
- Handling special needs passengers
- Multicultural sensitivity
- Tactful listener
- Flight protocol knowledge
- Customer-Oriented service
- Able to prioritise tasks
- Knowledge of cleaning products
- Remains professional
Affiliations
- i enjoy watching Nature and reading books
Timeline
Passenger assistant
Cascade cars
03.2025 - 07.2025
cleaner
Start cleaning Ltd
02.2025 - 06.2025
Passenger assistant
Interline Specialist
05.2023 - 11.2024
cleaner
7 star cleaning services UG
06.2020 - 06.2022
GCSEs - High school
Aqoon bile school
01.2017 - 01.2019
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