Angela Zulfiqar
London,ENG
Summary
Safety-focused professional experienced in passenger boarding assistance and adaptable to schedule changes. Skilled in managing seating arrangements, responding to incidents, and ensuring timely arrivals. Committed to maintaining vehicle cleanliness and supporting passengers with special needs. Knowledgeable in first aid, emergency response, and local areas, prioritising passenger comfort and safety throughout all interactions.
Overview
9
9
years of professional experience
Work history
Passenger assistant
kat cars
London
09.2017 - Current
- Ensured passenger safety by enforcing company policies and procedures.
- Assisted children and school students in boarding safely, enhancing overall safety during transport.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Monitored onboard behaviour of passengers for safe travelling environment.
- Cooperated with drivers to ensure seamless service delivery and smooth operation of services.
- Provided exceptional customer service to all passengers, enhancing company reputation.
- Calmly diffused emotionally charged situations, applying appropriate techniques to manage behaviours that challenge.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
- Planned for and adapted to emotional needs of passengers throughout [Type] journeys.
- Demonstrated patience, understanding and compassion when assisting passengers with dementia, learning disabilities or mobility problems.
- Increased accessibility of transport by catering to needs of passengers who experience difficulties using public transport services.
- Built strong rapport with pupils to ease anxiety and cultivate inclusive atmosphere throughout all journeys.
- Communicated effectively with control centres to report any incidents or issues.
- Improved customer satisfaction by giving timely, accurate information on travel schedules.
- Uphold behaviour standards in vehicle to promote safety and minimise distraction to drivers.
- Maintained vehicles to ensure cleanliness and comfort for passengers..
- Employed appropriate moving and handling techniques to safely escort students in and out of vehicles.
- Managed minor disputes between passengers with tact and diplomacy.
- Maintained cleanliness of vehicle for more comfortable journey to passengers.
- Upheld behaviour standards in vehicle to promote safety and minimise distraction to drivers.
- Complied strictly with traffic rules whilst on duty, promoting road safety.
- Participated in training sessions regularly enhancing knowledge about latest developments in public transportation.
- Responded calmly to help distressed and confused passengers.
- Spoke clearly to communicate easily with non-native speakers.
- Promptly reported late running and [Type] incidents in line with school policy and procedures.
- Coordinated with other team members during peak hours managing large number of passengers efficiently.
- Responded calmly to help distressed and confused passengers.
- Provided warm and friendly welcome to passengers.
Education
safe guarding - ergonomics
virtual courses
london /2025 - /2025
first Aid -
virtual courses
london /2024 - /2024
Skills
Passenger boarding assistance
- Passenger safety awareness
- Security check compliance
- First aid training
- Emergency preparedness
- Incident response
- Seating arrangement knowledge
- Special needs assistance
- Adaptability to schedule changes
- Resilient in stressful situations
- Alertness during long hours
- Passenger comfort
- Tactful diplomacy
- Multicultural sensitivity
- Patience and tolerance
- School bag handling
Languages
English
Beginner
Urdu
Native
Hindi
Upper intermediate
Punjabi
Fluent
Timeline
Passenger assistant
kat cars
09.2017 - Current
first Aid -
virtual courses
/2024 - /2024
safe guarding - ergonomics
virtual courses
/2025 - /2025