Nathalie Dubois-Whitaker
Tunbridge Wells,United Kingdom
Summary
I am a very well educated and academic person and also a qualified linguist and Translator (MA in Translation). English to French. High level of expertise in linguistic and writing skills gained in an international accountancy and business software Company.I have lived in the UK through for a long time,have dual French/ British ciruzenshio.in the UK. I am used to working under pressure, as a self-starter, team player and I have excellent communication and interpersonal skills.Wide experience of working in schools,methodical,reliable and adaptable. Familiar with social media proficient withweb based emails and MS Office. Now ready to rise to the challenge of joining a progressive School as an Administrative Assistant on a part time basis.
Overview
37
37
years of professional experience
1
1
Certification
Work history
Passenger Assistant
24x7 School Transport
Hoo Peninsula, Kent
2023.10 - 2025.09
- Passenger Assistant for children with learning difficulties and disabilities. I ensured the comfort and safety of students on journey to/ from home and school, communicate efficiently with parents and schools, reporting any issues as they arose. Self starter, team player, in a close knit team with driver.
- Checked tickets and passes for fare compliance, discouraging fare evasion.
- Helped children and school students board safely, reducing risk of accidents.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Handled luggage carefully, preventing damage to passenger belongings.
- Facilitated ease of travel for foreign tourists by providing helpful directions and sightseeing tips.
- Complied strictly with traffic rules whilst on duty, promoting road safety.
- Assisted elderly and disabled passengers, improving their commuting experience.
- Cooperated fully with drivers for smooth operation of services.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
- Completed necessary paperwork accurately at the end of each shift for record keeping purposes.
- Communicated effectively with control centres to report any incidents or issues.
- Monitored onboard behaviour of passengers for a safe travelling environment.
- Maintained cleanliness of the vehicle for a more comfortable journey to passengers.
- Participated in training sessions regularly enhancing knowledge about latest developments in public transportation.
- Participated in fire drills conducted periodically gaining expertise in handling emergency situations.
- Managed minor disputes between passengers with tact and diplomacy.
- Provided exceptional customer service to all passengers, enhancing company reputation.
- Coordinated with other team members during peak hours managing large number of passengers efficiently.
- Improved customer satisfaction by giving timely, accurate information on travel schedules.
- Ensured passenger safety by enforcing company policies and procedures.
- Calmly diffused emotionally charged situations, applying appropriate techniques to manage behaviours that challenge.
- Conducted risk assessments indicating moving and handling requirements for [Number] regular passengers.
- Increased accessibility of transport by catering to needs of passengers who experience difficulties using public transport services.
- Employed appropriate moving and handling techniques to safely escort students in and out of vehicles.
- Demonstrated patience, understanding and compassion when assisting passengers with dementia, learning disabilities or mobility problems.
- Supervised up to [Number] SEN pupils to and from school for [Number] years.
- Planned for and adapted to emotional and medical needs of passengers throughout [Type] journeys.
- Performed key safety checks to ensure health and safety of [Number] students.
- Upheld behaviour standards in vehicle to promote safety and minimise distraction to drivers.
- Routinely loaded and unloaded items including baggage, sports equipment and wheelchairs.
- Safely stored and administered [Type] medication including [Type], [Type] and [Type].
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
- Maintained vehicles in clean and tidy manner.
- Promptly reported late running and [Type] incidents in line with school policy and procedures.
- Spoke clearly to communicate easily with non-native speakers.
Cover Supervisor
Knole Academy
Sevenoaks, Kent
2023.04 - 2023.07
- I covered in the absence of teachers using pre-prepared materials, and ensured students kept on task in a conducive atmosphere. Applied safeguarding and discipline procedures, according to school policies. Ensured welfare and well-being of students. Kept register and accounted for absences.
- Oversaw homework submission process; ensured timely marking and feedback delivery for students' improvement.
- Delivered engaging presentations on course content to facilitate student understanding.
- Utilised IT resources effectively, enhancing teaching quality and student engagement.
- Implemented school policies consistently to maintain order and respect amongst students.
- Promoted a positive educational atmosphere with clear communication and rapport building.
- Facilitated study groups for enhanced comprehension of complex topics.
- Implemented emergency procedures when necessary, ensuring safety of all students in care.
- Stepped in at short notice during teacher absences, minimising disruption to curriculum progression.
- Maintained up-to-date records of attendance for accurate monitoring purposes.
- Monitored student behaviour, establishing respectful and productive learning spaces.
- Encouraged open class discussions, fostering critical thinking skills among students.
- Prepared classrooms ahead of lessons; created conducive learning environments.
- Collaborated with colleagues to share best practices, improving teaching techniques overall.
- Supervised pupils outside the classrooms–during breaks or exams–maintaining a safe and disciplined environment.
- Assisted students in understanding subject material, promoting academic advancement.
- Participated actively in school events and activities contributing to a pleasant school community.
- Ensured effective learning environment by maintaining classroom discipline and management.
- Communicated regularly with parents regarding their children's progress thus facilitating better home-school partnership.
- Developed lesson plans in absence of permanent staff, ensuring continuity of education.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
- Assisted lead teacher to monitor class schedule and breaks.
- Extended assistance to students with learning disabilities or English as second language.
- Invigilated tests and exams with excellent planning and procedural knowledge.
- Supervised pupils during lunchtimes and educational visits.
- Maximised student learning time by providing smooth transitioning support between lessons.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Recommended additional materials and resources to improve student skills.
- Managed pupil behaviour to cultivate focused and productive classes.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Assisted teacher with using support equipment and computers during lessons.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Offered students personalised support during in-class activities and projects.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Kept class records current with attendance information and student grades.
- Gave students papers related to assignments and collected finished work.
- Encouraged students to work together to complete projects and solve problems.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
- Applied student assessment information to personalise support for students struggling with assignments.
- Taught students important learning, study and behaviour management skills for academic success.
- Prepared necessary equipment and technology ahead of class.
- Arranged recreational spaces and equipment to encourage physical activity.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
- Planned and arranged classrooms to promote learning and student achievement.
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
Cover Supervisor
Pearson Whiffin Education
Maidstone, Kent
2020.01 - 2023.04
- (Education Recruitment Agency)
Teaching Assistant or Cover Supervisor
Term Time Teachers
Tunbridge Wells, Kent
2017.07 - 2023.04
- Supply teaching in secondary schools or Further Education Colleges. I contributed to the implementation of learning tasks effectively under teachers’ or lecturers’ guidance; I successfully supported students’ learning individually or in small groups or whole classes. I also carried out pastoral care to a high level. DBS (Disclosure and Barring Service) on the update service.
- (Education Employment Agency)
- Offered one-on-one guidance to struggling students for improved academic performance.
- Liaised between teachers and parents, maintaining open lines of communication.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Prepared classroom materials to facilitate efficient lessons.
- Led small group sessions for enhanced focus on challenging topics.
- Improved student engagement by utilising interactive learning techniques.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Managed administrative tasks, aiding smooth running of the class.
- Facilitated active learning environments with engaging teaching aids and resources.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Encouraged pupil autonomy through guided independent study initiatives.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Provided feedback on pupil's work, identifying areas for improvement.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Assisted in conducting assessments to determine student understanding of subjects.
- Assisted in lesson planning for effective curriculum delivery.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Oversaw students during breaks to maintain safe environment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
- Cultivated close working relationships with students, teaching staff and parents.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Supervised students in wider school environments, offering reliable dining room, library and playground support.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Recommended additional materials and resources to improve student skills.
- Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
- Maximised student learning time by providing smooth transitioning support between lessons.
- Helped students explore concepts through challenging assignments and stimulating class discussions.
- Contributed to department and faculty meetings to continuously assess and improve internal practices.
- Tutored students struggling with material, improving understanding and academic performance.
- Administered examinations, assessed results and issued fair grades.
- Facilitated workshops, tutorials and seminars with opportunities to stimulate students' critical thinking and analysis.
- Prepared and delivered lectures on diverse topics related to [Area of study].
- Developed and improved courses to better serve students' needs and meet standards.
- Planned, coordinated and executed research projects to gain insight into [Area of study].
- Organised seminars to share latest insights with professionals in field.
- Modernised syllabus, updating with current research, new techniques, and latest findings to improve relevancy.
- Applied research to develop new operational methods and industry-specific applications.
- Coordinated laboratory experiments for students to test in-class theories.
- Mentored groups of [Number] students annually, providing academic and pastoral support as appropriate.
- Prepared classrooms ahead of lessons; created conducive learning environments.
- Managed supply resources efficiently; avoided wastage whilst ensuring availability as needed.
- Implemented emergency procedures when necessary, ensuring safety of all students in care.
- Utilised IT resources effectively, enhancing teaching quality and student engagement.
- Promoted a positive educational atmosphere with clear communication and rapport building.
- Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
- Assisted lead teacher to monitor class schedule and breaks.
- Extended assistance to students with learning disabilities or English as second language.
- Managed pupil behaviour to cultivate focused and productive classes.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Assisted teacher with using support equipment and computers during lessons.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Offered students personalised support during in-class activities and projects.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Kept class records current with attendance information and student grades.
- Encouraged students to work together to complete projects and solve problems.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
- Taught students important learning, study and behaviour management skills for academic success.
- Planned and arranged classrooms to promote learning and student achievement.
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
Front of House Staff (Volunteer Usher)
Trinity Arts Theatre
Tunbridge Wells, UK
2013.04 - 2014.04
- Responsible for ensuring the patrons safety whilst in the theatre.
- Assisted with taking the customer to the correct seating area.
- Helped with ensuring disabled customers’ needs were attended to.
- Responsible for ensuring that during the performance people complied with theatre guidelines and policy e.g.: no mobile phones.
- Conducted thorough checks of the auditorium post-performance, maintained orderliness.
- Managed queues effectively, minimised wait time for attendees.
- Ensured safety procedures were followed, created safer venue operations.
- Monitored restrooms regularly; upheld hygiene standards.
- Helped to maintain security measures for safe viewing experience.
- Checked tickets, ensured proper seating arrangement.
- Offered refreshments at intervals; provided high-quality customer service experience.
- Answered patron queries with utmost professionalism, enhanced customer relations.
- Worked closely with other theatre staff for seamless event execution.
- Directed audience members to their seats to ensure smooth transitions between performances.
- Handled emergency situations calmly, assured audience welfare during unexpected incidents.
- Provided programme information to attendees for better engagement during performances.
- Resolved any arising conflicts promptly; ensured peaceful atmosphere throughout events.
- Sold merchandise during interval breaks; boosted additional income generation.
- Guided patrons during evacuations; ensured swift and orderly exits in case of emergencies.
- Supplied clients with information about current and future events at facility.
- Aided disabled guests with seating needs and accommodations.
- Cultivated inviting and inclusive atmosphere to optimise guest experience and ease visitor anxieties.
- Provided excellent customer service when selling tickets and merchandise, answering questions and distributing programs.
- Reviewed tickets for authenticity and applicability to particular event.
- Enforced venue performance rules regarding flash photography, recording and access to restricted areas.
- Collected forgotten items after events and stored in lost and found for guests to retrieve.
- Assisted patrons with seating by giving directions and lighting paths.
- Followed safety procedures by maintaining clear aisles and reporting suspicious behaviour to security.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Completed assigned work within deadlines and to company standards.
Learning Support Assistant
West Kent College
Tonbridge, UK
2003.01 - 2003.06
- Supported students in the classroom under the direction of class tutor.
- Worked on a 1:1 basis supporting with life skills training.
- Helped with their academic studies.
- Assisted with students' pastoral care.
- Accompanied school trips, ensuring safety and enjoyment for all pupils involved.
- Assisted in creating lesson materials, improving educational effectiveness.
- Enhanced classroom environment with creative teaching methods.
- Prepared classroom resources to facilitate smooth lesson delivery.
- Adapted teaching approach according to students' unique needs, achieving better comprehension.
- Facilitated group activities to enhance interactive learning experience.
- Supported children with special educational needs, promoting inclusivity within the school environment.
- Assisted teacher in maintaining a clean and organised classroom environment for optimal learning conditions.
- Collaborated with teachers for development of effective learning plans.
- Provided behavioural management strategies to maintain disciplined atmosphere.
- Encouraged independent learning habits amongst pupils through consistent mentoring.
- Aided in the delivery of lessons, ensuring comprehensive understanding.
- Improved student engagement by providing one-on-one support and guidance.
- Communicated with parents and caregivers to report on student progress and challenges.
- Worked with students on academic and social challenges. modelling empathy and perseverance.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Worked with lead teacher to diversify instruction for varied needs and learning modalities.
- Delivered lessons in small group sessions to help students comprehended core concepts.
- Used worksheets, assignments and quizzes to gauge student progress and uncover challenges.
- Offered constructive feedback to support students in achieving academic goals.
- Maintained meticulous student records, enforcing compliance with data security and reporting requirements.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
Learning Support Assistant
West Kent College
Tonbridge, Kent
2003.01 - 2003.06
- Supported students in the classroom under the direction of class tutor. Worked on a 1.1. basis supporting with life skills training. Helped with their academic studies. Assisted with students Pastoral care.
Teaching Assistant
Detling Primary School
Detling, UK
2002.09 - 2002.12
- One to one support for a child with Autism.
- Engaged with child to encourage classroom participation.
- Supervised play time activities and helped other learners as required.
Telephone Interviewer
Harris Research
Richmond, UK
1995.09 - 1996.02
- Contacted clients in their own homes or in their own workplaces to carry out product customer surveys.
French Language Developer/Consultant
Systems Union
Farnborough, UK
1993.11 - 1995.03
- Translated into French software user manuals and software help text.
- Set up specialised glossaries of terms.
- Collaborated with colleagues in a close-knit team and carried out projects to tight deadlines in pressurised environment.
- (International Accountancy and Business Software Company)
Customer Sales Adviser
Rail Europe
London, UK
1989.11 - 1991.09
- Liaised with clients on the telephone and in person in a highly pressured environment.
- Performed administrative tasks to tight deadlines including sales of rail products on computerised booking systems, including itinerary, quotations.
- Supervised temporary staff in the ticketing department in team-work.
- (formerly French Railways Ltd)
French Language Assistant
Merrywood Boys and Girls Schools
Knowle, UK
1988.09 - 1989.07
- Delivered French conversational classes to students from Year 7 to Year 11.
- Participated actively in French lessons in collaboration with the Heads of Department and French teachers.
- Contributed to GCSE French exam preparation and assisted students in their learning and monitored their progress.
Education
MA - American Studies
University of Bordeaux
Bordeaux, FranceBA - Modern Foreign Languages English with Spanish
University of Bordeaux
Bordeaux, FranceBaccalaureat - French, English, Spanish, History, Geography, Maths, Philosophy, P.E.
Lycée de Borda
Dax, FranceCLAiT Level 1 and 2 - Word, Excel, PowerPoint and Access and databases
West Kent College
TonbridgeMA - Translation
University of Surrey
GuildfordCambridge Certificate of Proficiency in English - English-as-a-Second-Language Education
University of Cambridge English as a Foreign Labguage
Cambridge1989-06
Skills
- Word
- PowerPoint
- Access
- Excel
- Web-based emails
- Internet
- Tactful listener
- Tactful diplomacy
- Timely arrival
- Knowledge of local areas
- Adaptability to schedule changes
- First Aid
- Manual handling
- Health and Safety
- Basic first aid
- Strong time management
- Vulnerable Adult Safeguarding
- Autism awareness
- Incident reporting
- Disability awareness
- Wheelchair security in transit
- Professional demeanour
- Passenger assistance
- Meet ‘n' Greet services
- Reservation management
- Issuing tickets
- Customer interaction
- Ticketing
- Coordinating schedules
- Fares calculations
- Bus evacuation procedures
- Multicultural sensitivity
- Passenger boarding assistance
- Foreign language proficiency
- Immediate response to incidents
- Patience and tolerance
- Passenger comfort assurance
Certification
- European Driving Licence (ECDL)
- First Aid Training for Children
- Safeguarding Certificate
- DBS on the Update Service
References
Available on request
Interests
- Keen cinema and theatre goer
- Dance shows
- Visits to museums
- Eclectic music taste
- Reading (All genres)
- Hiking
- Swimming
- Exercise classes
- Gym
- Member of a social group on Meet up
- Enjoy travelling
- Foreign cultures and languages
- Keen interest in special educational needs and psychology
Languages
English
Native
Accomplishments
- Implemented [Type] process, streamlining work and increasing efficiency [Number]%
Hobbies Theatre, Cinema. Reading, Hiking,Swimming/ Aquafit classes, Travelling,Other Languages
and Cultures
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Passenger Assistant
24x7 School Transport
2023.10 - 2025.09
Cover Supervisor
Knole Academy
2023.04 - 2023.07
Cover Supervisor
Pearson Whiffin Education
2020.01 - 2023.04
Teaching Assistant or Cover Supervisor
Term Time Teachers
2017.07 - 2023.04
Front of House Staff (Volunteer Usher)
Trinity Arts Theatre
2013.04 - 2014.04
Learning Support Assistant
West Kent College
2003.01 - 2003.06
Learning Support Assistant
West Kent College
2003.01 - 2003.06
Teaching Assistant
Detling Primary School
2002.09 - 2002.12
Telephone Interviewer
Harris Research
1995.09 - 1996.02
French Language Developer/Consultant
Systems Union
1993.11 - 1995.03
Customer Sales Adviser
Rail Europe
1989.11 - 1991.09
French Language Assistant
Merrywood Boys and Girls Schools
1988.09 - 1989.07
MA - American Studies
University of Bordeaux
BA - Modern Foreign Languages English with Spanish
University of Bordeaux
Baccalaureat - French, English, Spanish, History, Geography, Maths, Philosophy, P.E.
Lycée de Borda
CLAiT Level 1 and 2 - Word, Excel, PowerPoint and Access and databases
West Kent College
MA - Translation
University of Surrey
Cambridge Certificate of Proficiency in English - English-as-a-Second-Language Education
University of Cambridge English as a Foreign Labguage