Julie Black
Hemel Hempstead,Hertfordshire
Summary
Friendly Passenger Assistant known for creating welcoming and safe environments for passengers. Skilled at managing passenger needs and ensuring smooth operations, contributing to high customer satisfaction. Recognised for maintaining calm and professional demeanour in challenging situations, enhancing overall travel experience and safety.
Experienced professional focused on ensuring safe and comfortable journeys for passengers. Skilled in providing exceptional customer service and handling diverse needs with patience and empathy. Capable of managing challenging situations calmly while maintaining high standards of care and support.
Dependable and motivated, equipped with excellent communication and problem-solving skills. Proven ability to assist passengers with empathy and ensure their comfort and safety. Committed to creating positive travel experience for all passengers.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
22
22
years of professional experience
Work history
Passenger Assistant.
Lucketts of Watford
Hemel Hempstead, Hertfordshire
2024.06 - Current
- Helped children and school students board safely, reducing risk of accidents.
- Ensured passenger safety by enforcing company policies and procedures.
- Planned for and adapted to emotional and medical needs of passengers throughout 2 journeys.
- Demonstrated patience, understanding and compassion when assisting passengers with dementia, learning disabilities or mobility problems.
- Conducted risk assessments indicating moving and handling requirements for 4 regular passengers.
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
Passenger assistant
Lee's Private Hire
Hemel Hempstead, Hertfordshire
2015.04 - 2024.06
- Monitored onboard behaviour of passengers for safe travelling environment.
- Assisted elderly and disabled passengers, improving their commuting experience.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Helped children and school students board safely, reducing risk of accidents.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
- Maintained cleanliness of vehicle for more comfortable journey to passengers.
- Ensured passenger safety by enforcing company policies and procedures.
- Participated in training sessions regularly enhancing knowledge about latest developments in public transportation.
- Performed key safety checks to ensure health and safety of 5 students.
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
- Supervised up to 5 SEN pupils to and from school for 11 years.
Passenger assistant
Herts County
Hemel Hempstead, Hertfordshire
2011.04 - 2012.03
- Helped children and school students board safely, reducing risk of accidents.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
- Cooperated fully with drivers for smooth operation of services.
- Ensured passenger safety by enforcing company policies and procedures.
- Communicated effectively with control centres to report any incidents or issues.
- Managed minor disputes between passengers with tact and diplomacy.
- Participated in training sessions regularly enhancing knowledge about latest developments in public transportation.
- Completed necessary paperwork accurately at end of each shift for record keeping purposes.
- Complied strictly with traffic rules whilst on duty, promoting road safety.
- Performed key safety checks to ensure health and safety of 1 students.
- Calmly diffused emotionally charged situations, applying appropriate techniques to manage behaviours that challenge.
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
- Supervised up to 1 SEN pupils to and from school for 2 years.
Passenger assistant
Terry Carrington
Hemel Hempstead, Hertfordshire
2010.09 - 2012.03
- Monitored onboard behaviour of passengers for safe travelling environment.
- Helped children and school students board safely, reducing risk of accidents.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
- Maintained cleanliness of vehicle for more comfortable journey to passengers.
- Cooperated fully with drivers for smooth operation of services.
- Ensured passenger safety by enforcing company policies and procedures.
- Completed necessary paperwork accurately at end of each shift for record keeping purposes.
- Performed key safety checks to ensure health and safety of 5 students.
- Calmly diffused emotionally charged situations, applying appropriate techniques to manage behaviours that challenge.
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
- Supervised up to 5 SEN pupils to and from school for 2 years.
Pre school Assistant
Little oaks pre-school
Hemel Hempstead, Hertfordshire
2004.05 - 2009.07
- Supported students' learning, improvements noted in class participation.
- Facilitated story reading sessions to promote literacy skills.
- Organised art and craft sessions, stimulating creativity in children.
- Attended professional development training, updated teaching techniques applied thereafter.
- Promoted positive behaviour by implementing classroom rules.
- Maintained clean and safe environment, ensuring child safety always prioritised.
- Assisted in setting up displays showcasing students' works promoting sense of pride and achievement amongst them.
- Monitored student progress with regular assessments of their work samples and behaviours.
- Ensured individual attention given during class activities, enhancing student engagement levels significantly.
- Provided extra help for struggling students, significant progress observed over time.
- Enhanced children's social development with group activities.
- Followed up on absentees regularly ensuring they caught up on missed work quickly.
- Collaborated with colleagues to organise school events successfully.
- Employed various teaching methods to cater to all learners' needs in class.
- Prepared teaching materials for effective lessons.
- Supervised outdoor playtime for physical fitness enhancement of children.
- Aided in lunchtime duties, maintaining orderly behaviour amongst pupils.
- Contributed to parent-teacher meetings, fostering strong home-school links.
- Assisted teachers to create lesson plans for academic year.
- Guaranteed safety and wellbeing of children through constant adherence to cleanliness and hygiene protocols.
- Improved social-emotional skill building by promoting interaction and social sharing.
- Created inclusive learning environment by responding to needs of children with variety of special needs.
- Facilitated day-to-day caring, developing strong partnerships and communications with parents and carers.
- Optimised child development by preparing and completing activities to suit individual needs and interests.
- Ensured positive learning outcomes, implementing daily routine to provide comfort, consistency and structure.
- Maintained detailed records of accidents and incidents in compliance with Ofsted requirements.
- Assisted 6 teaching staff in providing high standard of childcare in line with EYFS framework.
- Contributed to continuous service improvement by participating in regular staff meetings and educational events.
- Provided continuous supervision for children during meals, relaxation, toileting and play.
- Oversaw learning through play and encouraged positive interactions between children and peers.
- Prepared and tidied playrooms, meal areas and outdoor areas, ensuring clean, safe environments.
- Monitored children's responses to learning activities and accurately recorded progression.
- Assisted with development of individual education and behaviour plans.
- Developed constructive relationships with children and interacted according to individual needs.
Education
NVQ Level 4 - Early years education
City and Guilds
Hemel HempsyeadNVQ Level 2 - Child psychology
Dacorum College
Hemel HempsyeadNVQ Level 1 - Child Development
Dacorum Collegr
Hemel Hempstead1986-07
GCSEs - Maths
The Mountbatten School
Hemel Hempstead1984-07
GCSEs - English Language
Mountbatten School
Hemel Hempstead1984-07
Skills
- Timely arrival
- Knowledge of local areas
- Bus evacuation procedures
- Tactful listener
- Immediate response to incidents
- Resilient in stressful situations
- Handling special needs passengers
- Passenger safety awareness
- Patience and tolerance
- Emergency response preparedness
- Passenger comfort assurance
- First Aid
- Health and Safety
- Basic first aid
- Crisis handling
- Professional demeanour
- Disability awareness
- British Sign Language
- Strong time management
- Mobility assistance
- Wheelchair security in transit
- Passenger risk assessments
- Emergency handling
- Physical Fitness
- Autism awareness
- Vulnerable Adult Safeguarding
- Incident reporting
- Passenger assistance
Languages
English
Native
A1
Additional Information
I enjoy socialising with family and friends, reading and music
Timeline
Passenger Assistant.
Lucketts of Watford
2024.06 - Current
Passenger assistant
Lee's Private Hire
2015.04 - 2024.06
Passenger assistant
Herts County
2011.04 - 2012.03
Passenger assistant
Terry Carrington
2010.09 - 2012.03
Pre school Assistant
Little oaks pre-school
2004.05 - 2009.07
NVQ Level 4 - Early years education
City and Guilds
NVQ Level 2 - Child psychology
Dacorum College
NVQ Level 1 - Child Development
Dacorum Collegr
GCSEs - Maths
The Mountbatten School
GCSEs - English Language
Mountbatten School