Kaitlyn McCormack
Worthing,West Sussex
Summary
Full Right to Work in the UK; Enhanced DBS Checked
Organised and proactive administrator with 6+ years' experience supporting frontline teams in education and community settings. Proven ability to maintain accurate records, coordinate resources, and keep day-to-day operations running smoothly so clinical and programme staff can focus on service delivery.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Charity Shop Volunteer
Worthing Mencap
Worthing, West Sussex
2025.10 - Current
- Process daily transactions with consistent accuracy in cash and card handling.
- Monitor and restock inventory, ensuring the shop floor remains organised and well-supplied.
- Answer customer queries and manage the front desk, supporting smooth day-to-day operations.
Education Administrator
State University of New York Research Foundation
Albany, USA
2021.09 - 2025.07
- Handled 60-70 daily inquiries from students and partner universities via phone and email, consistently meeting same-day response targets.
- Maintained a database of over 1,200 student records with a high degree of accuracy, contributing to successful internal audits with no data-related findings.
- Introduced a standardised application checklist that reduced processing errors and cut review time by approximately 27%.
- Took formal minutes at weekly programme meetings, ensuring actions were clearly recorded and followed up.
- Worked independently to manage competing priorities, consistently meeting deadlines during peak application periods.
Social Work Assistant
Harmony Hill Elementary School
Cohoes, USA
2020.09 - 2021.09
- Managed case records for 30+ students, tracking progress and ensuring documentation was complete and up to date.
- Communicated with parents, teachers, and external agencies to gather information and progress cases efficiently.
- Developed a tracking system for remote engagement that improved follow-up rates during online learning.
- Prepared accurate written reports and learning plan documentation with attention to detail.
- Implemented safeguarding measures for vulnerable clients, reducing risks of harm.
Services to the Armed Forces Case Administrator
American Red Cross
Albany, USA
2018.09 - 2020.09
- Managed a caseload of 30 veterans and families, progressing cases from intake through to successful referral and resolution.
- Chased outstanding information from clients and partner agencies to keep cases moving and avoid delays.
- Achieved full compliance on documentation audits through meticulous record-keeping.
- Produced clear, accurate meeting notes and service reports, reducing follow-up queries from management.
- Built strong relationships with clients and external partners through professional, empathetic communication.
Education
Bachelor of Arts - Psychology
State University of New York at Albany
Albany, United States 2012.08 - 2016.06
Skills
- Record and document management
- Database and data entry
- Calendar coordination
- Inbox management
- Technical support
- Process improvement / streamlining workflows
- Microsoft Office Suite
- Database systems / CRM tools
- Spreadsheets and data tracking
- Virtual meeting tools (Teams, Zoom)
Timeline
Charity Shop Volunteer
Worthing Mencap
2025.10 - Current
Education Administrator
State University of New York Research Foundation
2021.09 - 2025.07
Social Work Assistant
Harmony Hill Elementary School
2020.09 - 2021.09
Services to the Armed Forces Case Administrator
American Red Cross
2018.09 - 2020.09
Bachelor of Arts - Psychology
State University of New York at Albany
2012.08 - 2016.06