Kailea Burger
Frodsham,Cheshire
Summary
A dedicated professional with expertise in understanding consumer behaviour and enhancing customer satisfaction. Skilled in handling customer communications, resolving complaints, and advocating for customer needs. Proficient in using computerized tilling systems and ensuring establishment safety through comprehensive opening and closing procedures. Demonstrates strong persuasive speaking abilities and effective up-selling techniques to promote products. Committed to fostering a positive customer experience and addressing any issues with tact and efficiency.
Overview
3
3
years of professional experience
Work history
bar team leader
the cholmedely arms
Frodsham, Cheshire
2023.04 - Current
- Provided top-notch support for increased customer satisfaction whilst they were in the establishment by accommodating to their needs and wants also by making them feel empowered.
- Trained new hires on company policies and procedures, facilitated smoother onboarding process.
- Ensured cleanliness and sterility of the bar and its optics so I could maintain a safe working environment for the staff and the customers.
waitress
The George and Dragon
Great Budworth, Cheshire
2023.01 - 2023.04
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Enhanced guest satisfaction through attentive and prompt service.
- Assisted with inventory management, streamlined restaurant operations.
- Met special dietary requests with careful preparation and presentation of dishes.
- Greeted guest with a smile and I always made sure they were satisfied and felt welcome from the moment they walked through the door.
- Improved customer satisfaction by providing efficient and friendly service.
Education
Certificate of Higher Education - travel and tourism
cheshire south and west college
Ellesmere Port, Cheshire 09/2023 - 06/2024
Skills
- Understanding consumer behaviour by always scanning the room and focusing on different people
- I responded to emails and phone calls from customers to ensure they will be satisfied in the establishment
- Whilst at these jobs I used a computerized tilling system and also used an online app to take orders
- I also open the establishment in the mornings and lock them up in the evening ensuring that all safety checks were completed
- I handled customer complaints by email and phone calls to help ensure they feel empowered I also understood customer allergies to help them enjoy themselves and by making sure they were safe
- Customer advocacy is a big part in the establishment as I help to sort out any issues they have with other customers and voice for them to higher authority if they can not do so
- I use persuasive speaking in the establishment to let customers know if they have had to much if I could recommend a new product
- I have good up-selling techniques and can big a product up for a customer to buy it
Timeline
bar team leader
the cholmedely arms
2023.04 - Current
waitress
The George and Dragon
2023.01 - 2023.04
Certificate of Higher Education - travel and tourism
cheshire south and west college
09/2023 - 06/2024