Shannon Chatterton

- Proactively managed inventory control by implementing systematic practices to ensure that supplies were consistently abundant and readily available, thereby facilitating an exceptional and uninterrupted experience for our valued patrons.
- Organized and led regular staff meetings, creating a platform for open communication that enhanced teamwork and aligned our collective objectives, ultimately fostering a strong and collaborative team culture.
- Adhered diligently to rigorous food safety and hygiene standards, meticulously overseeing every aspect to guarantee that guests enjoyed a safe, clean, and delightful dining experience at all times.
- Handled cash transactions with utmost precision and care, ensuring that every payment was processed accurately, with correct change and properly issued receipts, utilizing an efficient and user-friendly Point of Sale (POS) system.
- Cultivated a warm and inviting atmosphere within the establishment, employing thoughtful decor and attentive service that encouraged guests to relax and fully enjoy their visit, which resulted in enhanced customer satisfaction and increased profitability.
- Skillfully coordinated team schedules, taking into account peak operational hours to ensure that we provided optimal coverage and service quality, thus maintaining the highest standards of hospitality.
- Closely monitored cash handling procedures through consistent oversight and thorough reviews, ensuring the integrity and accuracy of our financial operations at all times.
- Conducted comprehensive safety audits with meticulous attention to detail, promptly investigating any reported incidents, accidents, or near misses, all with the aim of fostering a safer and more secure environment for all employees and guests.
- Employed critical thinking skills to effectively tackle challenges as they arose, thoughtfully exploring various solutions and making well-informed, confident decisions that benefited the team and our customers.
- Maintained vigilant oversight of stock levels, performing regular assessments while ensuring that inventory databases were kept current and reflective of operational needs, thus supporting seamless business continuity.
- Delivered friendly, efficient, and personalized customer service, even in the face of challenges, ensuring that each guest felt valued and appreciated throughout their experience with us.
- Successfully executed detailed opening and closing procedures, focusing on thorough product replenishment, stringent budgetary control, and an unwavering commitment to delivering exceptional customer care.
- Received and meticulously organized stock using our well-structured inventory management system, ensuring smooth operational flow and supporting the overall efficiency of our operations.

I actively promoted a culture of safety by implementing clear communication strategies and conducting regular inspections. Through careful analysis, I identified areas for improvement within manufacturing processes, resulting in significant cost reductions. Furthermore, I ensured that staff members were informed of updates to internal policies and procedures to maintain compliance and standardization.

During my tenure at Wetherspoons, I successfully attained certification as a shift leader and duty manager. I received comprehensive training in cash handling, stock management, and ordering, and assumed responsibility for opening and closing the establishment as the sole duty manager on-site. This role afforded me the opportunity to mentor, train, and motivate staff in their development.

In addition, I acquired practical kitchen experience and developed a thorough understanding of food safety and hygiene regulations. My interactions with the general public enriched my hospitality expertise, equipping me to address diverse situations with professionalism while providing essential support and guidance to my team.

Managed staff schedules, ensuring required coverage to meet shift needs within budget.

• Provided tailored feedback to students, taking into account their individual needs while incorporating current information and trends from the industry into lessons
• Collaborated with colleagues to identify and address areas for improvement in Level 2 assessments, significantly increasing both student confidence and pass rates for Level 2 Acting students
• Established strong, trusting relationships with students to support their learning journey and create a nurturing classroom atmosphere
• Employed dynamic and engaging teaching methods to capture students' attention and encourage discipline
• Integrated the latest industry insights into lesson delivery, ensuring students are well-informed about relevant standards and expectations
• Crafted weekly lesson plans and developed individual student portfolios to monitor students' progress throughout each term
• Participated in staff meetings to discuss latest developments.
• Used strong work ethic to meet stringent deadlines.
• Established and nurtured positive professional relationships within working environments.
• Developed appropriate resources to meet needs of diverse audiences.
• Wrote reports outlining project progress and results.
• Collaborated with teaching staff in organising school events, fostering community spirit.
• Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
• Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
• Prepared necessary equipment and technology ahead of class.
• Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
• Encouraged pupil autonomy through guided independent study initiatives.
• Established effective classroom routines by providing high-quality practical support to teaching staff.
• Assisted in lesson planning for effective curriculum delivery.
• Provided feedback on pupil's work, identifying areas for improvement.
• Recommended additional materials and resources to improve student skills.
• Kept class records current with attendance information and student grades.
• Tutored students individually and in small groups to reinforce learning concepts from core subjects.
• Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
• Monitored children in spaces between classes, keeping disruptions to minimum.
• Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Organised class spaces and prepared materials for upcoming teacher lessons.
• Encouraged students to work together to complete projects and solve problems.
• Offered students personalised support during in-class activities and projects.
• Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Taught students important learning, study and behaviour management skills for academic success.
• Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
• Liaised between teachers and parents, maintaining open lines of communication.
• Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
• Helped teachers with lesson plan development, class preparation and student mentoring.
• Maximised student learning time by providing smooth transitioning support between lessons.
• Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
• Led small group sessions for enhanced focus on challenging topics.
• Arranged recreational spaces and equipment to encourage physical activity.
• Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
• Oversaw students during breaks to maintain safe environment.
• Gave students papers related to assignments and collected finished work.
• Facilitated active learning environments with engaging teaching aids and resources.
• Managed administrative tasks, aiding smooth running of the class.
• Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
• Improved student engagement by utilising interactive learning techniques.
• Provided safe, stimulating classroom environments to maximise student engagement and attainment.
• Applied student assessment information to personalise support for students struggling with assignments.
• Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
• Offered one-on-one guidance to struggling students for improved academic performance.
• Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
• Assisted in conducting assessments to determine student understanding of subjects.
• Supported classroom teacher with behaviour management, promoting a positive learning environment.
• Maintained up-to-date records of pupil progress, tracking individual development effectively.
• Cultivated close working relationships with students, teaching staff and parents.
• Prepared positive, productive learning environments with engaging wall displays and effective resources.
• Planned and arranged classrooms to promote learning and student achievement.

Throughout my time at GoApe, I had the important role of ensuring the safety and guidance of diverse groups of up to 20 people, each with varying ages and abilities. My responsibilities encompassed a thorough inspection of all equipment and courses, ensuring that everything met stringent safety standards. I was dedicated to enforcing health and safety protocols to protect both myself and the participants as they navigated the exhilarating treetops and challenges. Additionally, I facilitated dynamic teamwork exercises that fostered collaboration and communication among the group, helping them build trust and confidence as they enjoyed their adventurous experience.