Kelvin Owusu Nyamekye
London
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Bar Team Leader
JD Wetherspoon
01.2023 - 05.2023
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
Bar-supervisor
Chez Royale PLC
06.2018 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Degree In Information Communication Technology - Information Communication And Technology
Kwame Nkrumah University of Science And Technology
Ghana05.2022
Wassce Certificate - Animal Sciences
Kumasi Senior High School
Ghana 09.2018
Skills
- Cost Estimation
- Safe Work Practices
- Skilled in Mediation
- Aloha POS
- Labor and Overhead Cost Estimation
- New Cocktail Creation
- Craft Beer Expertise
- Organizational Abilities
- Health Code Requirements
- Safety and Security Enforcement
- Shift Scheduling
- Strategic Oversight
- Team Leadership
- Patron Experiences
- Professional Relationships
- Advertising Revenue
- Inventory Management Software
- Hiring and Terminations
- Verbal and Written Communication
- Fluent in Spanish and English
- Strategic Planning
- Suggestive Selling
- Fire Safety Regulations
- Logistics Operations
- Marketing and Sales
- Safe Serving Knowledge
- Patron Engagement
- Product Recommendations
- Serving and Bussing
- Dining Room Management
- Maintaining Clean Work Areas
- Handling Difficult Customers
- Food Delivery and Service
- Disciplinary Action
- Professional Service Standards
- Preventive Maintenance
- Operational Manuals
- Team Meetings
- Labor Cost Controls
- Bar Operations and Logistics
- Flair Bartending
- Staff Training
- Good Conversationalist
- Social Perceptiveness
- Operational Efficiency
- Prepare Cocktails
- Ability to Lift 30 Pounds
- Billing and Payment Processing
- Counting Money
- Front of House Management
- Employee Performance Evaluations
- Bar Promotional Planning
- Wine and Liquor Expertise
- High-Volume Environments
- Confirming Transactions
- Complex Problem-Solving
- Menu Pricing and Writing
- Proficiency in Mixology
- Reading Comprehension
- Monetary Transactions
- Cash Register Operations
- Sanitation Regulations
- Managing Deliveries
- Cost Estimation
- Stamina and Endurance
- Marketing Plan Development
- Supply Ordering
- Schedule Crew Members
- Legal Compliance
- Mentoring
- Group Reservations Management
- Security Oversight
- Corrective Actions
- Vendor Management
- Guest Inquiries
- Menu Updating
- Cook Foods
- Guest Interaction
- Engaging Customers
- Teamwork and Professionalism
- Anticipating Problems
- Servsafe Certified
- Drink Consistency
- Hospitality and Accommodation
- Facilities Planning
- Mixology Techniques
- Supplier Contract Negotiation
- Equipment Maintenance
- Delegating Assignments and Tasks
- Media Relations
- Cost Estimation
- Cost Estimation
- Cost Estimation
- Cost Estimation
- Cost Estimation
- Safety Awareness
- Customer Service Best Practices
- Cocktail Knowledge
- Customer Needs Assessments
- Guest Satisfaction
- Staff Scheduling
- POS Terminal Operation
- Creative Mixology
- Food and Beverage Management
- Signature Techniques
- Drink Preparation Knowledge
- Safety and Sanitation Standards
- Supply Ordering and Management
- Catering Services
- Managing Reservations and Large Parties
- Calendar and Scheduling Software
- Glassware Polishing
- Work Assignments
- Monitoring Food Preparation
- Age Identification and Compliance
- Monitoring Alcohol Consumption
- Liquor Law Compliance
- Food Service Management
- Premium Collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bar Team Leader
JD Wetherspoon
01.2023 - 05.2023
Bar-supervisor
Chez Royale PLC
06.2018 - 10.2022
Degree In Information Communication Technology - Information Communication And Technology
Kwame Nkrumah University of Science And Technology
Wassce Certificate - Animal Sciences
Kumasi Senior High School
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