Summary
Overview
Work history
Education
Skills
Timeline
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kacie stamper

hartlepool,Durham

Summary

Energetic professional with knack for leadership and strong background in customer service and team coordination, paired with excellent communication and problem-solving abilities. Skilled in maintaining positive atmosphere and ensuring smooth operations in fast-paced environment. Committed to enhancing customer experiences and driving team success.


I am charismatic and driven with excellent communication and leadership skills, combined with proven ability to manage teams and create positive working environment. Known for strong organisational capabilities and knack for conflict resolution. Poised to make significant impact in whatever role.

Overview

2026
2026
years of professional experience

Work history

Bar associate

7even
Sunderland, Tyne and Wear
  • Assisted in preparing and serving beverages to ensure customer satisfaction.
  • Maintained cleanliness and organisation of bar area to create welcoming environment.
  • Collaborated with team members to streamline service processes during peak hours.
  • Trained new staff on bar procedures and customer service standards for optimal performance.
  • Resolved customer complaints promptly to enhance overall experience and loyalty.
  • Participated in regular team meetings to discuss service improvements and operational challenges.

Bar team leader

Wetherspoon
Hartlepool, Durham
11.2021 - Current
  • I lead a bar team in delivering exceptional customer service and enhancing guest experiences.
  • Train new staff members on drink preparation techniques and company policies.
  • Oversaw daily operations to maintain a clean and organised bar environment.
  • Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
  • Implemented standard operating procedures to optimise efficiency and ensure compliance.
  • I see thousands in sales a day, ensuring every customer is receiving the best service they can.
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty.
  • Delivered excellent customer service whilst leading a busy bar environment.
  • Coordinated team schedules to ensure full coverage during peak hours.
  • Promoted a safe working environment through vigilant health and safety practices.
  • Ensured smooth running of bar operations by efficiently managing team tasks.

Education

GCSEs -

Manor Community Academy
Hartlepool
09/2013 - 09/2018

Law, Psychology, Criminology

Middlesbrough college
Middlesbrough
09/2018 - 09/2020

Skills

  • Handling complaints diplomatically
  • POS system use
  • Multitasking proficiency
  • Multitasking under pressure
  • Establishing repeat business
  • Working in a team
  • Working within deadlines
  • Team supervising
  • Punctuality upholding

Timeline

Bar team leader

Wetherspoon
11.2021 - Current

Bar associate

7even

GCSEs -

Manor Community Academy
09/2013 - 09/2018

Law, Psychology, Criminology

Middlesbrough college
09/2018 - 09/2020

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kacie stamper