Ella-May Shortland
Coventry,West Midlands
Summary
Dynamic candidate with a knack for leadership and strong background in customer service and team coordination. Demonstrates exceptional communication and problem-solving skills, adept at handling complaints diplomatically. Proven ability to manage time effectively and multitask under pressure while maintaining attention to detail. Experienced in staff supervision and training, with a focus on organisation skills.
Overview
4
4
years of professional experience
Work history
Bar team leader
JD Weatherspoon
Kenilworth, Warwickshire
07.2025 - Current
- Handled customer complaints diplomatically, maintaining positive business relationships.
- Delivered excellent customer service whilst leading a busy bar environment.
- Delegated tasks effectively amongst team members, optimising productivity.
- Helped management with Independently leading opening and closing shifts.
- Took on the additional responsibility of being an 'energy champion' which involved promoting energy efficiency making us more sustainable.
Volunteer
Jennifer Lee School of Dance
Kenilworth, Warwickshire
09.2022 - Current
- Helped the principle coach and chaperone the younger dancers, to prepare for shows and exams.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Housekeeper
Coombe abbey hotel
Coventry, West Midlands
11.2023 - 08.2024
- Interacted positively and professionally with guests, maintaining excellent service standards.
- Ensured spotless and tidy environment by performing comprehensive cleaning tasks.
- Achieved cleaning requirements within allocated timeframes.
- Promoted a positive image of the hotel through high standard cleaning services.
Education
GCSEs - Maths, English, Science, Art, Geography, Religious studies, Business
Heart of England School
Coventry 09/2018 - 06/2023
A-Levels - Law, business and English literature
Heart of England Sixth form
Coventry 09/2023 - 06/2025
Skills
- Communication skills
- Teamwork and leadership
- Customer service experience
- Time management
- Organisation skills
- Problem-solving skills
- Ability to work well and multitask under pressure
- Attention to detail
- Handling complaints diplomatically
- Staff supervision and training
Timeline
Bar team leader
JD Weatherspoon
07.2025 - Current
Housekeeper
Coombe abbey hotel
11.2023 - 08.2024
Volunteer
Jennifer Lee School of Dance
09.2022 - Current
GCSEs - Maths, English, Science, Art, Geography, Religious studies, Business
Heart of England School
09/2018 - 06/2023
A-Levels - Law, business and English literature
Heart of England Sixth form
09/2023 - 06/2025