Jyoti Jyoti
Rainham,United Kingdom
Summary
Dedicated professional with expertise in customer service and interpersonal skills, ensuring exceptional client satisfaction. Demonstrates proficiency in fast and efficient cleaning, maintaining high hygiene standards, and adept cash handling and till operation. Experienced in reception and front desk roles, fluent in English with excellent communication abilities. Committed to leveraging skills to enhance operational efficiency and contribute positively to organisational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Front of House Team Member
The Food Dimension
Yamunanagar , India
11.2024 - 01.2025
- Greeted customers warmly and took food and beverage orders.
- Maintained cleanliness of dining and service areas.
- Handled payments and operated the till accurately.
- Assisted in opening and closing duties.
Customer Experience Agent
Alorica India Pvt Ltd
Mohali, India
04.2024 - 10.2024
- Handled customer inquiries and concerns efficiently via phone, email, and chat.
- Resolved customer issues by providing accurate information and troubleshooting solutions.
- Collaborated with internal teams to resolve complex issues, ensuring seamless customer service.
- Provided timely solutions to customers' issues, boosting overall service efficiency.
Sales and marketing executive
SPP Infotech Pvt Ltd
Mohali, India
09.2023 - 02.2024
- Assisted the sales team in lead generation, prospecting, and client presentations.
- Analyse market trends for strategic sales planning.
- Drove market share growth by developing innovative sales strategies.
- Implemented customer feedback systems, better service delivery.
Education
Msc - Management with Data Analytics
BPP University
United Kingdoms 02.2025 -
Bachelor's of Technology - Computer Science & Engineering
Jai Prakash Mukand Lal Innovative Engineering and Technology Institute
India 08.2020 - 06.2024
Senior Secondary Education - CBSE
Sivananda Praveen Public School
India 03.2019 - 04.2020
Skills
- Customer service and interpersonal skills
- Fast and efficient at cleaning and maintaining hygiene standards
- Cash handling and till operation experience
- Reception and front desk
- Fluent in English; excellent communication skills
Accomplishments
- Recognized for outstanding customer service and teamwork at The Food Dimension.
- Received multiple positive feedbacks and commendations from guests and customers for exceptional service.
- Recognized at Alorica India for maintaining high customer satisfaction scores over consecutive months.
Certification
Certified for successful completion of Youth Red Cross Society (YRCS) District-Level Camp
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Msc - Management with Data Analytics
BPP University
02.2025 -
Front of House Team Member
The Food Dimension
11.2024 - 01.2025
Customer Experience Agent
Alorica India Pvt Ltd
04.2024 - 10.2024
Sales and marketing executive
SPP Infotech Pvt Ltd
09.2023 - 02.2024
Bachelor's of Technology - Computer Science & Engineering
Jai Prakash Mukand Lal Innovative Engineering and Technology Institute
08.2020 - 06.2024
Senior Secondary Education - CBSE
Sivananda Praveen Public School
03.2019 - 04.2020
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