Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Justine Russell

Dronfield,Derbyshire

Summary

Highly skilled professional with a strong background in customer service and communication. Demonstrates outstanding customer service skills, clear communication abilities, and excellent time management. Adept at remaining calm under pressure while achieving targets and experienced in dealing with vulnerable and diverse individuals. A team player who excels independently, bringing a positive attitude to all tasks. Proficient in using multiple computer systems to engage effectively with customers.

Diligent and driven with proven ability to manage financial transactions and provide exceptional customer service. Skilled in handling cash and managing customer queries, ensuring smooth operations. Ready to contribute to achieving targets and enhancing customer satisfaction in Customer Service Officer role

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Travel Money Advisor

Sainsbury's Bank
Sheffield, Yorkshire
06.2023 - Current
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently linked to their destinations and needs using my experience and knowledge of our products.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivered on key performance goals both procedural, operational and customer focused.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Process daily online requests and deliveries.
  • Implement best practices in legal and regulatory standards adhering to the Sainsbury's Banks compliance procedures.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Applied positive customer service approach to increase satisfaction levels.

Team member

Coop
Dronfield, Derbyshire
04.2023 - 06.2023
  • Operated till effectively, minimising queue times for customers.
  • Managed waste disposal responsibly, contributing towards a greener store operation.
  • Helped in setting up promotional displays, increasing product visibility.
  • Assisted in unloading deliveries, keeping backroom organisation optimal.
  • Enhanced customer satisfaction by providing exceptional service at the checkout.
  • Provided product knowledge to customers for informed purchasing decisions.
  • Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
  • Performed cash handling securely, reducing risk of thefts or financial discrepancies.
  • Provided cover during colleagues' holidays maintaining seamless service levels.
  • Collaborated with team members to ensure smooth store operations daily.
  • Offered assistance to elderly or disabled customers whilst shopping, enhancing their shopping experience.
  • Resolved any customer complaints efficiently, promoting positive brand image.
  • Greeted customers and offered assistance with retrieving and locating products throughout store.

Education

NVQ Level 2 - Supporting teaching and learning in schools

Chesterfield College
Chesterfield, Derbyshire
09.2009 - 07.2010

A-Levels -

Dronfield Henry Fanshawe School
Dronfield, Derbyshire
09.1990 - 06.1992

GCSEs -

Dronfield Henry Fanshawe School
Dronfield, Derbyshire
09.1988 - 06.1990

Skills

  • Computer literate using multiple systems whilst engaging with customers
  • Outstanding customer service skills
  • Good, clear communication skills using all sources of communication
  • Remains calm under pressure whilst still hitting targets
  • Experience with dealing with vulnerable and diverse individuals
  • Team player that can also work well independently
  • Positive attitude
  • Excellent time management

Affiliations

  • Exploring the outdoors
  • Skiing and sport in general is a big part of my life
  • Spending time with family and friend
  • Cooking

Accomplishments

Represented Derbyshire in swimming and netball in my younger years

Timeline

Travel Money Advisor

Sainsbury's Bank
06.2023 - Current

Team member

Coop
04.2023 - 06.2023

NVQ Level 2 - Supporting teaching and learning in schools

Chesterfield College
09.2009 - 07.2010

A-Levels -

Dronfield Henry Fanshawe School
09.1990 - 06.1992

GCSEs -

Dronfield Henry Fanshawe School
09.1988 - 06.1990

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Justine Russell