Aaron Thomas
Stoke-On-Trent,England
Summary
Experienced customer service professional with a solid background in hospitality and technical support. Demonstrated success in providing outstanding service and resolving customer concerns in high-pressure situations. Collaborative team player dedicated to safety and meticulous in creating positive interactions. Prepared to apply skills in the airline sector to improve passenger satisfaction.
Overview
10
10
years of professional experience
Work history
Travel Money Advisor
Sainsburys
Kidlington, Oxfordshire
04.2025 - Current
- Delivered exceptional customer service by guiding customers through foreign currency and travel money product options, enhancing their travel experience.
- Built rapport with customers, identifying their travel needs and recommending suitable products.
- Processed high-value cash and card transactions accurately while adhering to strict financial and security procedures.
- Ensured accuracy in high-pressure retail environment, consistently achieving service and sales targets to meet customer needs.
- Collaborated with team to create positive customer experiences, contributing to daily operational success and fostering a supportive work environment.
Cocktail Bartender
Hanks
Oxford, Oxfordshire
09.2024 - 11.2024
- Prepared premium cocktails and beverages with meticulous attention to detail, ensuring quality maintained under pressure.
- Delivered friendly, professional customer service in a high-volume bar, enhancing guest satisfaction and repeat business.
- Managed multiple customer requests simultaneously, remaining calm and organised during peak periods.
- Collaborated with colleagues to streamline service and consistently exceed customer expectations during peak hours.
- Resolved customer queries and complaints professionally, ensuring a positive outcome whenever possible.
- Handled cash and card transactions accurately while following company procedures.
- Maintained high standards of hygiene, safety, and presentation in accordance with company policies.
Technical advisor
BT
Newcastle upon Tyne, Northumberland
07.2022 - 01.2023
- Diagnosed faults and guided customers through troubleshooting steps, resolving issues efficiently while maintaining excellent customer satisfaction.
- Managed high volume of inbound customer calls, delivering professional support for broadband and landline technical issues to enhance customer experience.
- Built rapport with customers through empathy, patience, and clear communication, particularly in challenging situations to foster trust and satisfaction.
- Consistently met performance and quality targets while maintaining accuracy across multiple systems.
- Identified customer needs and recommended relevant products and services, achieving upselling targets and contributing to overall sales performance.
- Recorded customer interactions accurately and adhered to company procedures and compliance requirements.
Customer service assistant
Fixit Laptops
Stoke-on-Trent, Staffordshire
01.2017 - 04.2022
- Managed high volume of inbound customer calls, delivering professional support for broadband and landline technical issues, contributing to overall customer satisfaction.
- Diagnosed faults and guided customers through troubleshooting steps, resolving issues efficiently while maintaining excellent customer satisfaction.
- Built rapport with customers, demonstrating empathy and clear communication, especially in challenging situations, fostering positive customer experiences.
- Identified customer needs and recommended relevant products and services, achieving upselling targets and enhancing customer engagement.
- Consistently met performance and quality targets while maintaining accuracy across multiple systems.
- Recorded customer interactions accurately and adhered to company procedures and compliance requirements.
Education
Bachelor of Science - Air Transport Management
Buckinghamshire New University
Wycombe 09/2024 -
A-Levels - Maths, Physics, Chemistry
Adams Grammar
Newport 09/2020 - 07/2022
GCSEs - 10 GCSEs 9-6
St Josephs College
Stoke 09/2015 - 07/2020
Skills
- Exceptional Customer Service
- Excellent Communication
- Problem Solving
- Ability to Work Under Pressure
- Adaptability
- Teamwork
- Attention to Detail
Languages
English
Native
Malayalam
Native
Affiliations
- Regularly played for a Sunday League football team, demonstrating teamwork, communication, resilience, and commitment while contributing to a successful promotion-winning season.
- Strong interest in swimming, supported by a Lifeguard qualification, demonstrating a commitment to safety, responsibility, and maintaining a high level of physical fitness
- Enjoyed playing basketball for the Northwood Valiants, developing strong teamwork, decision-making under pressure, and communication skills within a fast-paced competitive environment.
Accomplishments
Former member of the RAF Air Cadets, achieving the Blue Radio, Bronze Leadership, Blueheart Start, and Blue Flying badges, demonstrating leadership, communication skills, discipline, and commitment to structured training and development.
Completed NCS, taking part in community projects that developed problem-solving, leadership, and adaptability while working with diverse groups.
Completed Airbus Virtual Work Experience (Springpod), gaining insight into aircraft manufacturing, aviation operations, and developing problem-solving, teamwork, and industry awareness within the aerospace sector.
References
References available upon request.
Timeline
Travel Money Advisor
Sainsburys
04.2025 - Current
Cocktail Bartender
Hanks
09.2024 - 11.2024
Technical advisor
BT
07.2022 - 01.2023
Customer service assistant
Fixit Laptops
01.2017 - 04.2022
Bachelor of Science - Air Transport Management
Buckinghamshire New University
09/2024 -
A-Levels - Maths, Physics, Chemistry
Adams Grammar
09/2020 - 07/2022
GCSEs - 10 GCSEs 9-6
St Josephs College
09/2015 - 07/2020