Vipa Shah
London
Summary
Passionate individual committed to exploring data and technology. Curious and inquisitive team player completing tasks on time. Strong ability to research and communicate results in clear, professional manner.
Overview
12
12
years of professional experience
Work History
Travel Money Advisor
Sainsbury's Bank
London
09.2022 - Current
- Handling currency and building up good relationships with our customers by offering a fantastic service in our in-store Travel Money bureau.
- Keep detailed records of customer interactions for future reference.
Junior Data Analyst
Ample Websol
Vadodara
06.2020 - 01.2022
- Assisted with data storage structures, data mining and data cleansing for archiving and updating.
- Aided data analyst in managing creation, updates and deletion of master data to maintain accurate settings and security.
- Supported implementation of overall analytics strategy to maintain reference and track developments.
Administration Officer
Gopal Bakery
Vadodara
01.2016 - 05.2020
- Input transactions into accounting system to track payments and forecast sales.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
Customer Service Officer
Axis Bank
Vadodara
09.2010 - 12.2015
- Communicated with customers in a variety of formats, such as phone calls, online chats and emails.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
- Kept detailed records of customer interactions for future reference.
- Provided information on after-sales services for comprehensive support.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Gave out information and advice about available Products or services options.
Education
MSC - Business Intelligence And Analytics
University of LAW
London02.2023
MBA - Finance
Gujarat University
Ahmedabad04.2010
Skills
- Communication Skills
- Time Management
- Analytical Skills
- Financial Services
- Data Management
- Knowledge of Python and Tableau
- Data collection and analysis
Languages
English, Hindi, Gujarati
Native language
Timeline
Travel Money Advisor
Sainsbury's Bank
09.2022 - Current
Junior Data Analyst
Ample Websol
06.2020 - 01.2022
Administration Officer
Gopal Bakery
01.2016 - 05.2020
Customer Service Officer
Axis Bank
09.2010 - 12.2015
MSC - Business Intelligence And Analytics
University of LAW
MBA - Finance
Gujarat University
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