Justin Phillips
Braintree,Essex
Summary
Sales Manager focused on customer satisfaction throughout all stages of sales life cycle. Methodical [Job Title] with attention to detail and strong software skills. Experienced in office environments and adaptable to changing policies, procedures and requirements. Seeks opportunities to improve workflows and eliminate recurring problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Personal Assistant/Sales Advisor/Accounts Manager
PA2GO
Colchester, Essex
05.2021 - Current
- Collected customer and market feedback and reported information to company leadership.
- Managed and motivated team of 15 over 2 years.
- Delivered effective, targeted sales pitches to acquire new business, growing profitability.
- Implemented live chat service, increasing customer satisfaction.
- Consistently achieved and surpassed targets by enhancing profitability through.
- Maintained departmental efficiencies, establishing maximally effective departmental work schedules to balance workloads.
- Checked and opened mail enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly knowledgeable assistance.
Team Member
McDonald's
Chelmsford, Essex
05.2020 - 04.2021
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Collaborated and offered support with extra tasks to meet team goals.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Offered exceptional customer service with strong product knowledge.
- Served customers per hour with friendly greetings and strong order accuracy.
- Covered drive-thru during peak times, collecting items and packing orders correctly.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
Golf Shop Assistant
American Golf
Braintree, Essex
09.2019 - 12.2019
- Boosted product sales by offering selection guidance to customers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Carried out active selling from initial customer greeting.
- Tagged products quickly and accurately with price tags and stickers.
- Promoted customer loyalty scheme at checkout.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Designed visually pleasing in-store and window displays to increase footfall.
- Totalled bills using maths skills and maintained accurate till count.
Golf Shop Assistant
Braintree Golf Club
Braintree, Essex
09.2018 - 09.2019
- Designed visually pleasing in-store and window displays to increase footfall.
- Demonstrated product usage and features to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Carried out active selling from initial customer greeting.
- Inspected products for damages and expiry dates before processing refunds.
Education
NVQ Level 3 - Aviation Operations
Stansted Airport College
Essex 09.2019 - 07.2021
Skills
- Target driven
- Applicant screening
- End-to-end recruitment
- Employment equality compliance
- Technical recruiting
- Headhunting
- Contract negotiating
- Candidate sourcing
- Contract negotiation
Timeline
Personal Assistant/Sales Advisor/Accounts Manager
PA2GO
05.2021 - Current
Team Member
McDonald's
05.2020 - 04.2021
Golf Shop Assistant
American Golf
09.2019 - 12.2019
NVQ Level 3 - Aviation Operations
Stansted Airport College
09.2019 - 07.2021
Golf Shop Assistant
Braintree Golf Club
09.2018 - 09.2019
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