Justice Mahuni
Birmingham,7
Summary
Results-driven Strategic Account Manager with eight years of experience in client relationship management and revenue growth. Demonstrates adaptability across diverse roles, effectively developing tailored solutions that enhance client satisfaction and foster long-term partnerships. Skilled in cross-functional collaboration, contract negotiation, and impactful presentations, with a strong focus on achieving business objectives and driving client engagement.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Community Support worker
Trident Reach
Birmingham, West Midlands
2024.04 - Current
- Provided personalised support to clients, enhancing independent living skills and fostering a safe, nurturing environment.
- Facilitated independent living for clients by providing tailored support and resources to enhance their quality of life.
- Collaborated with multidisciplinary teams to coordinate care plans and address individual needs.
- Implemented health and safety protocols to mitigate risks and promote the well-being of residents.
- Maintained detailed records to ensure compliance with regulatory standards and facilitated effective communication with stakeholders.
Support Worker
PSM Healthcare
Birmingham, West Midlands
2024.01 - 2024.04
- Supported clients with daily living activities, including meal preparation and mobility, enhancing their independence and quality of life.ence.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Accompanied clients to shops, appointments and special events, personalising service to address individual mobility and personal needs.
- Coordinated with social services and other agencies to access additional support for clients, facilitating comprehensive support
- Created detailed reports to track and communicate clients' progress and care outcomes.
Account Manager
Steward Bank Zimbabwe
Harare
2016.09 - 2023.11
- Managed diverse portfolio of corporate and individual clients, delivering tailored financial solutions aligned with client needs and objectives.
- Fostered strong client relationships through proactive communication and personalised service, enhancing client satisfaction.
- Developed and executed strategic sales plans, increasing revenue growth and expanding market share.
- Conducted comprehensive financial analyses to identify opportunities for cost reduction, and revenue enhancement.
Education
Bachelor's Degree - Actuarial and Financial Mathematics
University of Pretoria
Pretoria South Africa2014
Professional Course - Actuarial Science
Faculty and Institute of Actuaries (IFoA)
London, ENG01.2024
Skills
- Safeguarding policies
- Safeguarding protocols
- Health and safety procedures
- Personal care assistance
- Vulnerable client support
- Client-Centred approach
- Client advocacy
- Administrative tasks
- Communication
- Customer Service
- Customer relationship management
- Customer relations
- CRM software use
- Database management
- Payment Processing
- Negotiation skills
- Resource optimisation
- Advanced Excel
- Statistics
- Mathematics
- R programming
- Resource optimisation
Certification
Care Certificate
Languages
Fluent in English
Fluent in Shona
Personal Information
Marital status: Married
Professional Course
Student Actuary with Faculty and Institute of Actuaries (IFoA), 2024-01-14, CB1 - Business Finance, 2024-04-01, CB2 - Business Economics, 2024-04-01
References
Available upon request.
Hobbies and interests
- Chess
- golf
- snooker
- travelling
- coding
Timeline
Community Support worker
Trident Reach
2024.04 - Current
Support Worker
PSM Healthcare
2024.01 - 2024.04
Account Manager
Steward Bank Zimbabwe
2016.09 - 2023.11
Bachelor's Degree - Actuarial and Financial Mathematics
University of Pretoria
Professional Course - Actuarial Science
Faculty and Institute of Actuaries (IFoA)