Bekecheng Enow-Orock
Bexleyheath,London
Summary
Highly motivated and compassionate specialist support worker with extensive experience in providing support to individuals and families in need and potential victims of modern day slavery . Seeking a remote caseload worker position where I can utilise my strong communication,advocacy and problem-solving skills to positively impact the lives of individuals and families. Committed Specialist with experience advising and developing teams for improved output. Forges productive working relationships to aid business growth. Upholds safety and compliance through tactical policy planning and implementation.
Overview
10
10
years of professional experience
Work history
Specialist support worker / Caseload worker
Salvation Army
London
2023.01 - Current
- Office
- Anti-modern day slavery unit, Provide direct support and advocacy services to survivors of human trafficking - Conduct comprehensive needs assessments and develop individualised support plans - Coordinate with various agencies and organisations to ensure holistic care for survivors - Assist in accessing housing, healthcare, legal, and educational resources - Facilitate support groups and workshops for survivors to enhance their coping skills - Maintain accurate and confidential client records and progress reports
Caseload Worker / Key worker
Salvation army Springfield lodge
London
2021.01 - 2023.01
- Managed a caseload of 30+ clients , providing emotional support, advocacy, and crisis intervention as needed
- Conducted virtual assessments to determine clients' needs and develop individualised service plans
- Coordinated with community resources and made appropriate referrals to ensure clients' access to vital services
- Regularly monitored and evaluated client progress, adjusting service plans as necessary to meet changing needs
- Collaborated with interdisciplinary teams to provide comprehensive care and improve client outcomes
- Maintained accurate and up-to-date electronic records of client interactions and progress
- Participated in regular supervision meetings and professional development training to enhance skills and knowledge
- Assessed the clients needs and strengths using outcome star, created budget plans and payment plans with the clients to assist them in managing their finances
- Engaged clients in key work sessions , had room checks and assisted the clients with their move on plans to be independent and ready to face the community
- Liaised with social workers, solicitors in review meetings such as LAC review and housing meetings in cases where the clients needed extra support to attend such meetings -Facilitated clients move on plan by assisting and encouraging them to do housing applications, universal credit applications and job applications.
Remote Support Specialist
JAMORES
Greenwich
2018.01 - 2021.01
- Provided remote support to individuals with disabilities and high risk ne, helping them access community resources and achieve their goals
- Conducted virtual assessments to identify clients' strengths, needs, and preferences
- Developed and implemented individualized support plans in collaboration with clients and their families
- Monitored client progress and made necessary adjustments to support plans to ensure ongoing success
- Offered emotional support and crisis intervention to clients and their families, promoting overall well-being
- Collaborated with other service providers and agencies to coordinate and enhance client care
- Maintained thorough and accurate documentation of client interactions and progress
- VOLUNTEER
- Bexley council homeless service unit
Intern
Save the children
BEXLEYHEATH, Bexley
2017.01 - 2018.01
- Profit Organization], [City, State], [Year] - Assisted in organizing awareness campaigns and fundraising events - Conducted research on human trafficking trends and best practices in support services - Created informational materials and resources for community outreach initiatives - Participated in training sessions and workshops on victim-centered approaches, Assisted case workers in providing support to individuals experiencing homelessness -Conducted intake interviews and assessed client needs -Assisted in connecting clients to housing resources,employment opportunities and social services
- Provided emotional support and advocacy for client in crisis situations -Participated in community outreach events to raise awareness about homelessness and available resources
- Skills: - Excellent verbal and written communication skills - Strong interpersonal skills and ability to build rapport with diverse populations
- Sought feedback actively and used it to improve performance.
- Conducted research and analysis to support team with project preparation.
- Demonstrated accountability and initiative by proactively identifying and mitigating potential risks.
Customer Service Assistant
ALDI Dartford
2014.01 - 2016.01
- Provided guidance and management regarding employee relationships to junior team members
- Assisted customers in making product selections based on specific needs and desires
- Streamlined store functions, such as counting cash drawers and reviewing proper functioning of all equipment
- Consulted with customers to identify product requirements and provide purchasing recommendations
- Monitored stock levels on shelves, storerooms and quickly low-stock supply
- Responded promptly to customer inquiries and followed up on order requests by demonstrating a courteous and attentive attitude
- Secured highest marks for customer satisfaction company-wide
- Maintained high standards of customer service by providing exceptional assistance regarding sales transactions
- Reduced time spent on inventory by 15% by reorganising warehouse design, as well as exceeded retail sales goal by 10%
Education
Masters - Financial management
University of East London
2015
First aid and CPR certified - undefined
2014
Skills
- Extensive knowledge of human trafficking laws, policies and procedures
- Demonstrated ability to provide emotional support and crisis intervention to survivors
- Proficient in conducting risk assessments and safety planning
- Strong organisational and time management abilities
- Familiarity with trauma-informed care techniques
- Ability to work effectively as part of a multidisciplinary team
- Strong understanding of case management principles and practises
- Excellent communication and interpersonal skills
- Ability to assess client needs and develop appropriate plans
- Proficient in using software such as ATLAS CRM and other case management tools and record keeping systems
- Strong documentation and record keeping skills
- Knowledge of community resources and ability to connect clients to appropriate services
- Strong problem solving and decision making skills
- Cultural sensitivity and ability to work within diverse populations
- Empathetic and compassionate approach to client needs
- Life skills development
- Quality improvement techniques
- Agile methodologies
- Safeguarding policies
- Support group management
- Documentation expertise
- Intervention techniques
Languages
English
Native
French
Native
Timeline
Specialist support worker / Caseload worker
Salvation Army
2023.01 - Current
Caseload Worker / Key worker
Salvation army Springfield lodge
2021.01 - 2023.01
Remote Support Specialist
JAMORES
2018.01 - 2021.01
Intern
Save the children
2017.01 - 2018.01
Customer Service Assistant
ALDI Dartford
2014.01 - 2016.01
Masters - Financial management
University of East London