JUNE-KERRY JACKSON
Runcorn,Cheshire
Summary
Organized and punctual professional with a strong work ethic and proven experience in customer service. Demonstrates flexibility and adaptability in fast-paced environments while effectively managing multiple tasks. Known for honesty, trustworthiness, and a positive attitude, contributing to team success and customer satisfaction.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Agent
National Trust Holidays
2016.10 - 2019.11
- Managed large monetary transactions over the phone with precision.
- Organised guest breaks away to enhance overall experience.
- Resolved complaints efficiently to maintain customer satisfaction.
- Processed holiday cancellations in compliance with company policies.
Customer Assistant
Tesco Superstore
2012.02 - 2016.10
- Managed large financial transactions to ensure accurate handling of funds.
- Merchandised clothing effectively to maximise sales opportunities.
- Organised and processed delivery orders efficiently.
- Engaged with customers on an individual basis to provide tailored service.
- Ordered significant stock quantities to maintain inventory levels.
Nursery Nurse Assistant
Manor Park day nursery
2011.04 - 2011.07
- Organised activities to support children's developmental progress.
- Engaged in regular one-to-one discussions with parents to address concerns.
- Assisted colleagues in various tasks to promote teamwork and efficiency.
- Maintained cleanliness of nursery environment to ensure safety and hygiene.
Teaching assistant
All Saints Primary School Runcorn
2010.05 - 2010.06
- Conducted one-to-one sessions with children to enhance learning outcomes.
- Organised class activities to promote engagement and participation.
- Utilised office facilities, including photocopier and computer, for administrative tasks.
Nursery Nurse
Manor Park Day Nursery Runcorn
2008.09 - 2009.12
- Organised activities to support children's developmental progress.
- Engaged in regular one-to-one discussions with parents to address concerns.
- Assisted colleagues in various tasks to promote teamwork and efficiency.
- Maintained cleanliness of nursery environment to ensure safety and hygiene.
Education
Level 2 Certificate in counselling skills
Riverside College
Widnes 2019.07 - 2020.07
Level 3 Diploma - Childcare and Education
Riverside college Halton
2008.09 - 2010.06
Heath Technology College
2003.09 - 2008.06
Skills
- Patience under pressure
- Multitasking capabilities
- Customer Service and care
- Princess Diana Award for helping to change and inspire young adult lives
- Peer Mentoring certified
References
References available upon request.
Timeline
Level 2 Certificate in counselling skills
Riverside College
2019.07 - 2020.07
Customer Service Agent
National Trust Holidays
2016.10 - 2019.11
Customer Assistant
Tesco Superstore
2012.02 - 2016.10
Nursery Nurse Assistant
Manor Park day nursery
2011.04 - 2011.07
Teaching assistant
All Saints Primary School Runcorn
2010.05 - 2010.06
Nursery Nurse
Manor Park Day Nursery Runcorn
2008.09 - 2009.12
Level 3 Diploma - Childcare and Education
Riverside college Halton
2008.09 - 2010.06
Heath Technology College
2003.09 - 2008.06