JAVED TUFAIL
Manchester/Oldham,Lancashire
Summary
Customer-focused professional with background in enhancing client satisfaction and resolving issues promptly. Skilled at building rapport, addressing concerns efficiently, and improving service experiences. Committed to maintaining high standards and fostering positive customer relationships.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer service agent
DWP Teleperformance
Manchester, Lancashire
2025.05 - 2025.10
- Maintained high standards of professionalism in complex situations.
- Handled challenging scenarios calmly, achieving positive outcomes under pressure.
- Anticipated potential issues through thorough review of account histories.
- Assisted customers in navigating company website to enhance user experience.
- Resolved complaints efficiently, boosting customer satisfaction.
- Acted as primary contact for customer queries and issues.
- Recorded and processed customer data accurately to ensure integrity.
Front of house security officer
THE EXCLUSEC GROUP
Greater Manchester, Lancashire
2020.11 - 2025.09
- Enforced venue policies and procedures to maintain order effectively.
- Conducted regular inspections to ensure venue cleanliness.
- Performed vigilant security checks to assure customer safety.
- Collaborated with local law enforcement agencies to enhance security measures.
- Maintained daily logs efficiently, streamlining the documentation process.
- Adapted to rapidly changing environments, demonstrating flexibility in response to situations.
HMRC Customer Service Advisor
HMRC BROOK STREET
Manchester, Lancashire
2025.03 - 2025.05
- Managed high-volume customer queries through effective multitasking and prioritisation.
- Acted as first point of contact for customer issues, ensuring swift resolution.
- Answered incoming telephone calls, capturing detailed initial queries in CRM system.
- Maintained professionalism while navigating complex situations to achieve positive outcomes.
- Handled challenging circumstances with composure, delivering successful resolutions under pressure.
- Developed rapport with customers by employing empathetic listening skills.
- Ensured smooth transactions through meticulous record keeping.
Homeless case worker
TAMESIDE BOROUGH COUNCIL
Ashton-under-Lyne, Lancashire
2021.01 - 2023.05
- Conducted outreach activities to raise awareness of homelessness issues in the community.
- Managed case loads of homeless individuals, ensuring effective support delivery.
- Referred clients to suitable supportive services to enhance rehabilitation journeys.
- Trained new staff members in case management procedures to promote service quality.
Hotel Receptionist-Events Assistant
VICTORIA WAREHOUSE HOTEL
Manchester, Lancashire
2019.08 - 2021.12
- Managed room availability charts, achieving zero overbookings.
- Responded to customer queries promptly, enhancing guest satisfaction.
- Streamlined reservation processing, reducing wait times significantly.
- Facilitated smooth check-outs by settling bills and confirming future bookings.
- Assisted with concierge services, such as booking taxis and recommending local attractions.
- Handled telephone enquiries professionally, providing accurate information about hotel services.
Education
Bachelors of Law - LLB LAW
University Of Edgehill
Ormskirk, Lancashire 2023.09 - 2025.05
A-Levels - Psychology, Sociology, Law
Oldham Sixth Form College
Oldham 2022.09 - 2024.06
Skills
- Script adherence
- GDPR compliance
- Stress resilience
- Timekeeping software
- Live chat management
- Typing efficiency
- CRM expertise
- Technical skills
- Multitasking ability
- Communication proficiency
- Email communication
- Patience under pressure
- Microsoft Office Suite proficiency
- Telephone inquiries
Timeline
Customer service agent
DWP Teleperformance
2025.05 - 2025.10
HMRC Customer Service Advisor
HMRC BROOK STREET
2025.03 - 2025.05
Bachelors of Law - LLB LAW
University Of Edgehill
2023.09 - 2025.05
A-Levels - Psychology, Sociology, Law
Oldham Sixth Form College
2022.09 - 2024.06
Homeless case worker
TAMESIDE BOROUGH COUNCIL
2021.01 - 2023.05
Front of house security officer
THE EXCLUSEC GROUP
2020.11 - 2025.09
Hotel Receptionist-Events Assistant
VICTORIA WAREHOUSE HOTEL
2019.08 - 2021.12