Lucy Connor
Antrim,Northern Ireland
Summary
I am very hardworking and always get jobs done that are allocated to me straight away. I am always on time and am a dedicated Customer Service Agent with 5 years of experience. I really love working with new people and the public. I am also a very quick learner which shows I pay attention and determined to do well for myself.
Overview
4
4
years of professional experience
Work history
Customer service agent
Swissport
Antrim, Antrim
2025.04 - Current
- Provided customer service, resolving queries promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Resolved issues swiftly, providing high-quality customer service.
- Trained new employees to ensure excellent customer service.
Catering assistant
NHS
Antrim, Antrim and Newtownabbey
2025.02 - 2025.04
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
Catering assistant
MPA Recruitment
Antrim, Antrim
2023.10 - 2025.02
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Assisted in training new staff members, fostering a supportive work environment.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
Sales assistant
Charles Henderson
Antrim
2021.09 - 2023.10
- Managed queue effectively during peak hours for seamless checkout process.
- Completed opening and closing procedures each day.
- Kept checkouts areas and general store clean and orderly.
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
GCSEs - Maths, English, Science, h.e, Child development, Food prep
Parkhall Integrated College
Antrim 09/2020 - 06/2022
A-Levels - Double Travel & Tourism, ICT
Parkhall Integrated college
09/2022 - 05/2024
Skills
- Cash handling experience
- Patience under pressure
- Customer service and satisfaction
- Customer service skills
Timeline
Customer service agent
Swissport
2025.04 - Current
Catering assistant
NHS
2025.02 - 2025.04
Catering assistant
MPA Recruitment
2023.10 - 2025.02
Sales assistant
Charles Henderson
2021.09 - 2023.10
GCSEs - Maths, English, Science, h.e, Child development, Food prep
Parkhall Integrated College
09/2020 - 06/2022
A-Levels - Double Travel & Tourism, ICT
Parkhall Integrated college
09/2022 - 05/2024