Summary
Overview
Work history
Education
Skills
Languages
Custom
Certification
References
Timeline
Generic

Weronika Lebioda

Southend-on-Sea,Essex

Summary

Customer service agent with 8 years of experience in efficiently managing customer queries and providing product knowledge. Achieved positive outcomes through effective team collaboration and timely responses. Committed to delivering exceptional service and enhancing customer satisfaction. Proven track record of driving results in fast-paced environments. As well as comprehensive understanding of healthcare landscape, backed by 5 years of experience as Healthcare Assistant, providing calculated and responsive care in line with patient needs and NHS standards.

Overview

8
8
years of professional experience
6057
6057
years of post-secondary education
1
1
Certification

Work history

Customer Service Agent

Blue Handling, Ryanair
, Takeley, Uttlesford
07.2024 - 06.2025
  • Assisted passengers with flight check-ins and processed baggage for accurate routing.
  • Handled reservations and ticketing, including payment processing for passenger bookings.
  • Completed document checks according to company policies at check-in and gate areas.
  • Addressed complaints and queries while executing management directives.
  • Utilised advanced IT systems to enhance operational efficiency.
  • Liaised with staff to prevent delays and ensure exceptional service delivery.
  • Maintained presentation standards in accordance with organisational policy.
  • Developed rapport with customers through empathetic listening skills.
  • Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
  • Cross-checked passenger details against flight manifest before boarding to prevent any discrepancies.
  • Managed lost and found items at the gate area efficiently, returning possessions to rightful owners whenever possible.
  • Managed gate announcements clearly, keeping passengers informed about important updates.
  • Assisted in emergency situations calmly whilst adhering to safety guidelines provided by the airline company,.
  • Maximised sales profits using proven upselling and cross-selling techniques.
  • Negotiated unique airline discounts, resulting in significant cost savings to clients.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.

Healthcare Assistant

Southend University Hospital
Southend-on-sea
08.2019 - 07.2024
  • Ensured dignity and respect for patients at all times.
  • Maintained effective communication with patients, relatives, and multidisciplinary team members.
  • Assisted with personal and oral hygiene, ensuring appropriate toileting facilities.
  • Accurately recorded and monitored patient records for compliance.
  • Obtained, labelled, and dispatched laboratory samples as required.
  • Provided pressure care and prevention to minimise risk of sores.
  • Provided basic health education to patients for proper self-care post discharge.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Prepared meals for patients, ensured balanced nutrition intake.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Monitored client health conditions and reported immediate issues to manager.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Adhered strictly to guidelines for biohazardous waste disposal, reducing risk of infection spread.
  • Reduced errors in diagnostics through careful specimen handling practices.
  • Collected blood samples for diagnostic purposes.
  • Showcased exceptional attention to detail whilst handling delicate specimens.
  • Reduced stress levels with attentive listening and empathetic communication.
  • Implemented infection control measures, reducing disease transmission risks.
  • Maintained up-to-date knowledge on healthcare best practices through continuous professional development.

Administration Assistant

Southend University Hospital
Southend-on-sea
04.2017 - 04.2019
  • Utilised advanced IT systems and demonstrated expertise in Microsoft packages.
  • Maintained excellent communication with staff and customers through various channels.
  • Delivered accurate information promptly to support operational efficiency.
  • Oversaw database updates and ensured data integrity as needed.
  • Managed office inventory, conducted stocktaking, and ordered supplies to meet requirements.
  • Provided printing, photocopying, and scanning services for colleagues and management.
  • Recorded meeting minutes and distributed them to ensure effective communication.
  • Facilitated presentations for prospective medical team members during open days.
  • Maintained office supplies inventory for seamless operations.
  • Fostered a collaborative environment by assisting colleagues with administrative tasks.
  • Facilitated smooth running of daily operations through diligent calendar management.
  • Assisted in HR duties, improved staff onboarding experience.
  • Communicated professionally with clients, cemented positive relationships.
  • Received and screened high-volume internal and external communications, calls and email.
  • Collaborated with management teams for alignment of training needs with business goals.
  • Maintained up-to-date records of employee progress through regular monitoring and reporting.
  • Partnered with HR for successful implementation of talent development plans.
  • Assessed instructional effectiveness, analysing data to determine impact of training on company KPIs.

Education

GCSE English - Grade C

The Sweyne Park School
Rayleigh, Essex

GCSE Mathematics - Grade C

The Sweyne Park School
Rayleigh, Essex

Level 3 Counselling - Counselling

Learning Curve
Southend-on-Sea

Level 3 Mental Health - Mental Health

Learning Curve
Southend-on-Sea

Skills

  • Communication skills
  • Problem solving
  • Critical thinking
  • Time management
  • Health and safety expertise
  • Manual handling
  • First aid certification
  • Microsoft Office proficiency
  • Leadership abilities
  • Adaptability
  • Email correspondence
  • Patience under pressure
  • Communication proficiency
  • Multidisciplinary teamwork
  • Conflict management
  • Immunohaematology basics
  • Critical thinking in healthcare
  • Blood culture techniques
  • Butterfly needle proficiency
  • Compassionate care provision
  • Discretion and confidentiality
  • Professionalism in high-stress situations
  • Efficient coordination

Languages

English
Fluent
Polish
Native

Custom

Available upon request.

Certification

Understanding Mental Health Level 3, Completed 23/9/23

Business Administration Level 2, Completed 25/5/2018

Working with individuals with Learning Disabilities Level 2, Completed 08/08/2023

Understanding Challenging Behaviour Level 2, Completed 14/03/2023

Counselling Level 2, Completed 22/03/2022

References

References available upon request.

Timeline

Customer Service Agent

Blue Handling, Ryanair
07.2024 - 06.2025

Healthcare Assistant

Southend University Hospital
08.2019 - 07.2024

Administration Assistant

Southend University Hospital
04.2017 - 04.2019

GCSE English - Grade C

The Sweyne Park School

GCSE Mathematics - Grade C

The Sweyne Park School

Level 3 Counselling - Counselling

Learning Curve

Level 3 Mental Health - Mental Health

Learning Curve

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Weronika Lebioda