JUDITH EHIKHAMENOR
Scotland ,United Kingdom
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
11
11
years of professional experience
Work history
Administrator
Birmingham and Solihull Mental Health NHS Foundation Trust
Birmingham , England United Kingdom
2023.06 - Current
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Organised important company meetings, leading to improved communication across departments.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Streamlined office operations by implementing efficient administrative procedures.
- Improved record keeping system with attention to detail and thoroughness.
- Streamlined processes to improve and optimise office operations.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Scheduled meetings and travel arrangements to support C-level executives.
- Directed administrative team in high-quality clerical service delivery.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
Customer service / Administrative officer
Rivers state primary healthcare
Port Harcourt , Nigeria
2014.11 - 2022.08
- Delivered high-quality service with attention to detail and professionalism.
- Utilised strong communication skills for handling customer complaints effectively.
- Managed difficult customer situations for maintaining company reputation.
- Followed company guidelines to ensure consistent quality of service.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Liaised between customers and management for effective resolution of issues.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Met daily targets by efficiently managing workload within time
- Handled multi-line phone system to facilitate timely response to inquiries.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
- Registered customer information to maintain accurate records.
- Responded to and summarised customer complaints and feedback.
- Delivered responsive, innovative customer programmes to maintain brand engagement and loyalty.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Updated account information after customer calls for well-maintained data accuracy.
- Managed banking and accounts with expert finance knowledge.
- Advised customers on availability, pricing and location of products.
- Booked meeting rooms, travel and dining arrangements to facilitate business events.
- Took minutes and thorough notes in meetings for distribution.
- Prepared documentation to back up responses to financial or service complaints.
- Generated written materials with meticulous attention to grammar and spelling.
Education
Master of Science - Communication and Public Relations
Queen Margaret University Edinburgh
Scotland 07.2024
Bachelor of Science - Mass Communication
Rivers state university
Port Harcourt 04.2021
Skills
- Advanced typing speed
- Microsoft office suite proficiency
- Virtual communication
- Financial reporting
- Reporting and documentation
- Organisation and prioritisation
- Maintaining office records
- Records management
- Telephone etiquette
- Confidentiality maintenance
- Health and Safety Compliance
- Public speaking
- Conflict Resolution
- Outstanding customer service
- Creative thinking
- Time-management
- Active listening
Languages
English
Advanced
C1
Accomplishments
- Collaborated with team in development of a project
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Upsold additional products, increasing monthly revenue
- Documented and resolved issues, contributing to result
- Best customer service Staff of the year (2021)
Certifications
- Equality, Diversity and Human Rights
- Fire Safety
- Health, Safety and Welfare
- Infection Prevention and Control - Level 1
- Information Governance and Data Security
- Moving and Handling - Level 1
- NHS Conflict Resolution (England)
- Patient Safety - Level 1
- Preventing Radicalisation - Prevent Awareness
- Recovery Training - Non Clinical
- Safeguarding Adults (Version 2) - Level 2
- Safeguarding Children (Version 3) - Level 2
References
Available upon request
Timeline
Administrator
Birmingham and Solihull Mental Health NHS Foundation Trust
2023.06 - Current
Customer service / Administrative officer
Rivers state primary healthcare
2014.11 - 2022.08
Master of Science - Communication and Public Relations
Queen Margaret University Edinburgh
Bachelor of Science - Mass Communication
Rivers state university