Jamie Paterson
London
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Overview
26
26
years of professional experience
Work history
Administrator
King's College Hospital
London
2003.05 - Current
- Answered inbound phone calls, resulting in excellent customer service provided to patients . Dealing with complex queries regarding Pregnancy related issues from an administration standpoint
- Efficient in EPIC healthcare database, emergency referrals, Outlook and Microsoft Office Suite.
- Compiled essential data into useful spreadsheets enhancing overall understanding of urgent referrals performance.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Increased efficiency of document retrieval with a well-organised filing system.
- Improved record keeping system with attention to detail and thoroughness.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
Data Entry, Computer Programmer
Sainsbury's Head Office
London
2000.02 - 2003.04
- Maintained high code quality standards for optimal software performance.
- Contributed towards process improvement ideas leading to more efficient workflows.
- Handled client feedback professionally, incorporating changes in the projects accordingly.
Education
Higher National Diploma - Law
Birbeck University
London 09.2008
Certificate of Higher Education - Law I.L.E.X
Brixton College
London 09.2002
Skills
- Healthcare administration
- Data analysis
- Document management
- Customer service excellence
- Referral coordination
- Database management
- Process improvement
- Communication efficiency
- Software quality assurance
- Emergency response coordination
- Filing system optimisation
- Attention to detail
- Discretion and confidentiality
- Office equipment operation
- Advanced typing speed
- Microsoft office suite proficiency
- Written and verbal communication
- Organisation and prioritisation
- Strategic decision-making
- Telephone etiquette
- Document formatting
- Database administration
- IT troubleshooting
- Maintaining office records
- Highly organised
- Communication proficiency
- Time efficiency
- Resilience under pressure
Timeline
Administrator
King's College Hospital
2003.05 - Current
Data Entry, Computer Programmer
Sainsbury's Head Office
2000.02 - 2003.04
Higher National Diploma - Law
Birbeck University
Certificate of Higher Education - Law I.L.E.X
Brixton College