Jodie Rhodes
Barnsley,North Yorkshire
Summary
Highly organised professional with extensive expertise in customer relationship management systems and Microsoft Office Suite proficiency. Demonstrates exceptional skills in budgeting and financial planning, complemented by advanced typing speed and office equipment operation. Adept at virtual communication, order processing, and database management, ensuring meticulous attention to detail in all tasks. Proven ability to maintain discretion and confidentiality while managing records and documentation efficiently. Committed to delivering outstanding customer service and fostering strong client relationships through effective communication and professional correspondence. Career goals include leveraging skills in training and development to enhance team performance within a dynamic organisation.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work history
Administrator
MS Kitchens & Bedrooms LTD
Pontefract, West Yorkshire
04.2025 - Current
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Facilitated internal communications with clear and concise memos and bulletins.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Increased efficiency of document retrieval with a well-organised filing system.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Streamlined office operations by implementing efficient administrative procedures.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Healthcare Assistant
NHS Barnsley Hospital
Barnsley, South Yorkshire
01.2023 - 04.2025
- Enhanced healing process by changing wound dressings regularly.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in patient care, improved comfort and well-being.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Provided basic health education to patients for proper self-care post discharge.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Monitored client health conditions and reported immediate issues to manager.
- Administered blood tests, cannulation and blood pressure checks.
- Explained treatments and hospital processes to patients.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Updated families regularly on patient progress and treatment plan changes.
Receptionist/Administrator
G Smith Kitchens & Bedrooms LTD.
Barnsley, South Yorkshire
10.2019 - 01.2023
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Experience in using SAGE.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Assisted with administrative tasks, improving overall functionality of the office.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to strict deadlines.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained an organised reception area for a professional business environment.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Acted as first point of contact for wide range of personnel.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Oversaw database to maintain updated records and accuracy.
Shop assistant
McColl's
Rotherham, South Yorkshire
06.2016 - 09.2019
- Conducted price checks at request of customers for clear communication on cost.
- Handled queries regarding products, providing detailed information as necessary.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Promoted sales and special promotions to increase store revenue.
- Collaborated effectively with team members during busy periods.
- Updated window displays regularly for fresh store appeal.
- Improved product visibility with strategic shelf arrangements.
- Handled cash register efficiently, ensuring accurate transactions.
- Assisted in inventory counts, maintaining accurate records.
- Managed stock levels on shop floor for continuous product availability.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Built rapport with frequent shoppers to foster loyal customer base.
- Greeted every customer warmly, promoting friendly atmosphere.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Carried out active selling from initial customer greeting.
- Promoted customer loyalty scheme at checkout.
Community Care Assistant
TLC Homecare
Barnsley, South Yorkshire
06.2011 - 06.2016
- Identified any signs of abuse or neglect promptly ensuring immediate intervention.
- Collaborated with other healthcare professionals to provide comprehensive care services to clients.
- Provided holistic care to elderly patients, enhancing their overall quality of life.
- Assisted with personal care needs, improving client comfort and hygiene.
- Established rapport with clients through empathetic communication, building trust and cooperation.
- Handled emergency situations effectively safeguarding lives within the community.
- Delivered medication reminders to ensure patient safety and wellness.
- Encouraged participation in recreational activities boosting morale amongst residents.
- Managed food preparation tasks, ensuring balanced nutrition for clients.
- Offered emotional support in difficult times leading to improved mental wellbeing of patients.
- Improved client independence by teaching the use of adaptive devices like walkers or canes.
- Coordinated social activities for clients, fostering a sense of community and engagement.
- Performed household duties such as cleaning, laundry and shopping to maintain a comfortable living environment for clients.
- Kept family members informed about loved one's health conditions thereby reducing anxiety and uncertainty.
- Resolved conflicts among residents swiftly maintaining harmony within the community.
- Completed paperwork accurately on time to ensure proper record keeping for each client's health status.
- Adhered strictly to confidentiality principles protecting privacy rights of all individuals under my care.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
- Built meaningful rapport with service users with range of conditions.
- Offered palliative care to patients with serious and terminal illnesses.
- Acted quickly and responsibly in case of emergency, performing first aid and contacting emergency services if necessary.
- Enhanced quality of life of service users with dementia by planning and delivering meaningful, appropriate activities.
- Assisted service users to obtain and access community resources.
- Helped service users to gain ability to function independently in society.
- Collaborated with external support providers to maintain good care continuity.
Shop Assistant
Crown Paints
Rotherham, South Yorkshire
05.2008 - 07.2011
- Handled queries regarding products, providing detailed information as necessary.
- Conducted price checks at request of customers for clear communication on cost.
- Built rapport with frequent shoppers to foster loyal customer base.
- Updated window displays regularly for fresh store appeal.
- Assisted customers in finding desired items to enhance their shopping experience.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Handled cash register efficiently, ensuring accurate transactions.
- Upheld company policies whilst dealing with returns and exchanges.
- Collaborated effectively with team members during busy periods.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Assisted in inventory counts, maintaining accurate records.
- Improved product visibility with strategic shelf arrangements.
- Promoted sales and special promotions to increase store revenue.
- Greeted every customer warmly, promoting friendly atmosphere.
- Managed stock levels on shop floor for continuous product availability.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
- Updated product labelling and pricing to reflect discounts and offers.
- Received and processed product returns.
Education
GCSEs - English - C
Royston High School
Barnsley 09.2000 - 05.2005
GCSEs - Maths - C
Royston High School
Barnsley 09.2000 - 05.2005
NVQ Level 2 - Health and Social Care
Community
Barnsley 09.2013 - 09.2014
Care Certificate - PASSED
Barnsley Hospital NHS
Barnsley 01.2023 - 08.2023
Skills
- Discretion and confidentiality
- Customer relationship management systems
- Microsoft office suite proficiency
- Budgeting and financial planning
- Advanced typing speed
- Office equipment operation
- Virtual communication
- Attention to Detail
- Order processing
- Database management
- Basic accounting
- Highly organised
- Reporting and documentation
- Professional correspondence
- Records management
- Telephone etiquette
- Document formatting
- Written and verbal communication
- Record-keeping
- Maintaining office records
- Resilience under pressure
- Initiative taking
- Time efficiency
- Customer Service
- Training and Development
- Invoicing
- Customer relationship building
- SAGE Accounts
Timeline
Administrator
MS Kitchens & Bedrooms LTD
04.2025 - Current
Healthcare Assistant
NHS Barnsley Hospital
01.2023 - 04.2025
Care Certificate - PASSED
Barnsley Hospital NHS
01.2023 - 08.2023
Receptionist/Administrator
G Smith Kitchens & Bedrooms LTD.
10.2019 - 01.2023
Shop assistant
McColl's
06.2016 - 09.2019
NVQ Level 2 - Health and Social Care
Community
09.2013 - 09.2014
Community Care Assistant
TLC Homecare
06.2011 - 06.2016
Shop Assistant
Crown Paints
05.2008 - 07.2011
GCSEs - English - C
Royston High School
09.2000 - 05.2005
GCSEs - Maths - C
Royston High School
09.2000 - 05.2005