Amy-Louise West
Newton Abbot,Devon
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
28
28
years of professional experience
Work history
Administrator
Torbay and South Devon NHS Foundation Trust
Torquay, Torbay
2018.07 - Current
- Supporting a busy Department within the Trust. I have worked for the last eight years within the Child Health Directorate
- Audio typing clinic letters and formatting into templates to send to parents, carers, GP and other health professionals, ensuring accuracy and precision
- Typing of Child protection meetings, ensuring accuracy of documents which are distributed to various health professionals, the Police and documents could be used in a court of law.
- Worked within the Safeguarding Department where I have audio typed and generated documents such as IHA, Permanence Medical Report, Adoption Medicals and liaised with Social Workers and other various professionals to ensure deadlines are met
- Answering the phones and taking calls from parents, other health care professionals regarding prescriptions, appointments etc. If prescriptions are required I will take the various details, produce the prescription and give to the various clinicians for signing
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Increased efficiency of document retrieval with a well-organised filing system.
- Improved record keeping system with attention to detail and thoroughness.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
Commercial manager
Sainsbury's
Paignton, Torbay
2013.07 - 2018.07
- Handled negotiations with vendors and suppliers, securing beneficial agreements.
- Improved profit margins with effective pricing strategies.
- Streamlined procurement processes to enhance efficiency.
- Liaised with the finance department for accurate budget planning and control.
- Oversaw contract management process, mitigating potential disputes or conflicts.
- Planned and managed resources and budget to support and deliver objectives.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Delivered exceptional staff performance through training and mentoring of 40 employees.
Assistant HR Manager/Store Trainer
Sainsbury's
Newton Abbot, Devon
1998.05 - 2013.05
- Collaborated with senior management on strategic planning initiatives.
- Participated actively in disciplinary proceedings to maintain fair practices.
- Maintained up-to-date knowledge of employment law changes, safeguarded the company against potential litigation issues.
- Improved retention rates by implementing robust employee development programmes.
- Organised regular training sessions, enhanced skill levels across departments.
- Managed staff conflict resolution, resulted in harmonious work environment.
- Implemented diversity and inclusion policies, fostered a more inclusive workplace.
- Monitored adherence to health and safety regulations, ensured a safe workplace.
- Conducted exit interviews, led to valuable feedback for improvement areas.
- Oversaw induction programmes for smooth onboarding of new employees.
- Upheld employee rights by thoroughly investigating grievances.
- Coordinated the annual performance review process to drive employee growth.
- Streamlined HR procedures for increased efficiency.
- Administered payroll system to ensure timely compensation for all employees.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Maintained precise, detailed staff and company records for thorough reference.
- Used staff survey findings to implement enhanced working conditions and practices.
- Used Microsoft Word and other software tools to create documents and clear communications.
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Education
GCSEs - Maths C
Coombeshead College
Newton Abbot, Devon 1987.01 -
GCSEs - English Language B
Coombeshead College
Newton Abbot, Devon 1997.07 -
GCSEs - English Literature C
Coombeshead College
Newton Abbot, Devon 1997.07 -
GCSEs - Drama B
Coombeshead College
Newton Abbot 1997.07 -
GCSEs - Science C
Coombeshed College
Newton Abbot, Devon 1997.07 -
GCSEs - Business Studies B
Coombeshead College
Newton Abbot, Devon 1997.07 -
GCSEs - German C
Coombeshead College
Newton Abbot, Devon 1997.07 -
NVQ Level 3 - Distinction - Health and Social Care
Coombeshead College
Newton Abbot 1997.09 -
NVQ Level 3 - Distinction - Administration
Sainsbury's
1999.07 -
RSA 1 and 2 -
Sainsbury's
Medical Terminology Course - Distinction -
Torbay and South Devon NHS Trust
Skills
- Knowledge of hr practices
- Discretion and confidentiality
- Budgeting and financial planning
- Customer relationship management systems
- Advanced typing speed
- Microsoft office suite proficiency
- Attention to Detail
- Database management
- Results-driven
- Document formatting
- Telephone etiquette
- Professional correspondence
- Reporting and documentation
- Maintaining office records
- Dictation typing
- Highly organised
- Organisation and prioritisation
- Confidentiality maintenance
- Written and verbal communication
- Strategic decision-making
- Initiative taking
- Time efficiency
- Resilience under pressure
- Communication proficiency
- Public speaking
- Conflict Resolution
- Training and Development
- Microsoft Office Suite
Timeline
Administrator
Torbay and South Devon NHS Foundation Trust
2018.07 - Current
Commercial manager
Sainsbury's
2013.07 - 2018.07
NVQ Level 3 - Distinction - Administration
Sainsbury's
1999.07 -
Assistant HR Manager/Store Trainer
Sainsbury's
1998.05 - 2013.05
NVQ Level 3 - Distinction - Health and Social Care
Coombeshead College
1997.09 -
GCSEs - English Language B
Coombeshead College
1997.07 -
GCSEs - English Literature C
Coombeshead College
1997.07 -
GCSEs - Drama B
Coombeshead College
1997.07 -
GCSEs - Science C
Coombeshed College
1997.07 -
GCSEs - Business Studies B
Coombeshead College
1997.07 -
GCSEs - German C
Coombeshead College
1997.07 -
GCSEs - Maths C
Coombeshead College
1987.01 -
RSA 1 and 2 -
Sainsbury's
Medical Terminology Course - Distinction -
Torbay and South Devon NHS Trust