Juber Ahmed
Swansea
Summary
A professional individual, driven and always working hard to ensure customers receive a good experience. I have strong numerical skills, customer service and interpersonal skills with the ability to communicate effectively and experience working in financial services. Determined and motivated to succeed and have the ability to work individually or as part of a team.
Overview
8
8
years of professional experience
Work History
Customer Consultant
Principality Building Society
Swansea
09.2018 - Current
- I managed a retail branch, its operations and managed staff in absence of an official branch manager. I kept the branch doors open to customers, trained a new member of colleague to good standards acceptable and commercially, resulting in customer satisfaction and brand reputation for the company.
- Engaging with a wide range of customers in identifying their needs and looking for opportunities across all products and services.
- Processed high-value payments with meticulous accuracy.
- Responding promptly to customer complaints or enquiries, ensuring maximum customer satisfaction always.
- Participating in regular training to maintain up-to-date knowledge on company products and policies.
- Adhering strictly to policies and procedures for continued company compliance.
Personal Banker
NatWest
Swansea
05.2017 - 07.2018
- Delivered excellent customer service to foster positive relationships.
- Promoted bank's products for increased sales and branch profitability.
- Verified documents for account opening processes, ensuring regulatory compliance met.
- Educated clients on digital banking services to simplify transactions.
- Attended company training and meetings to discuss financial products and service improvements.
- Adhered to company’s rules, regulations and procedures.
Education
Master of Science - Accounting And Finance
Swansea University
Swansea01.2015
Bachelor of Arts - Accounting
Swansea Metropolitan University
Swansea07.2013
Skills
- Communication Skills
- Teamworking
- Time Management
- Problem Solving
- Technical Skills - Computer literate in Microsoft Office packages
- Attention To Detail
- CeMap Qualification in progress, CeMap 1 completed
Timeline
Customer Consultant
Principality Building Society
09.2018 - Current
Personal Banker
NatWest
05.2017 - 07.2018
Master of Science - Accounting And Finance
Swansea University
Bachelor of Arts - Accounting
Swansea Metropolitan University
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