Natalie Allen

• Delivered exceptional customer service, fostering trust and loyalty.
• Cultivated strong customer relationships through transparent communication.
• Resolved challenging interactions with patience, achieving positive outcomes.
• Addressed concerns empathetically, enhancing company reputation for service excellence.
• Collaborated with Financial Advisers to improve knowledge of financial guidance.
• Exhibited flexibility by travelling extensively as part of Cover Staff for Southern Region, adapting to last-minute requirements.
• Secured Branch awards for Financial Advice Branch of the Year in 2019 and 2023.

Achieved Customer Service Branch of the Year award in 2024.

• Trained new cashiers, improving overall productivity levels.
• Counted money in cash drawers at the beginning of shifts to ensure accurate transactions.
• Managed end-of-day closing procedures efficiently, ensuring all tasks were completed thoroughly.
• Developed daily account management process on excel with with maturing accounts.
• Daily amended and recalculated interest on accounts that needed adjustments.
• Customers service skill both face to face and via telephone.
• Helping ensure the company was compliant with the FCA and GDPR rules and regulations.

• Worked extended hours during holiday season managing high customer footfall.
• Coordinated special events promoting new product lines.
• Educated customers on warranties and return policies for transparency.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Maintained clean, organised retail environment to enhance shopping experience.
• Monitored and refreshed displays to attract customers.
• Assisted in stock taking for accurate inventory management.