Energetic Sales and Customer Service Representative with knack for enhancing customer satisfaction and driving sales growth. Excel in creating positive customer interactions, resolving issues promptly, and upselling products and services. Proven ability to contribute to team targets and develop lasting customer relationships.
Hi, I’m
Joynul Islam
Tower Hamlets, London,England
Summary
Overview
4
years of professional experience
Work history
Coco Asia London , England
Front of house team member
09.2024 - Current
Job overview
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk.
- Handled payment transactions to guarantee smooth customer checkout process.
Shwapno supermarket Sylhet, Bangladesh
Sales and customer service representative
09.2023 - 03.2024
Job overview
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Collaborated with the team to meet monthly sales targets.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Provided detailed product information for informed buying decisions.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Aarong fashion retailDhaka , Bangladesh
Sales assistant
03.2021 - 07.2023
Job overview
- Maintain a high standard of service quality by following the standard Point of Sales (POS) operating process.
- Ensure conversion targets & high level of customer satisfaction through excellent sales service as per company set standard.
- Handle customer complaints/ queries and solve them according to company guidelines.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
Ulster university London, England
MSc from International business with data analytics
University overview
Jahangirnagar university Dhaka, Bangladesh
Bachelor of Arts from Philosophy
University overview
Skills
- Customer Service
- Confident communicator
- Cash handling
- Complaint handling
- Sales reporting
- Order fulfilment
- Sales techniques
- Product promotions
- Stocking shelves
- Electronic point-of-sale systems
- Returns processing
- Loss prevention strategies
- Till and cash handling
- Cleanliness standards
- Health and safety procedures
- Sales target achievement
- Price tagging
- Computer literacy
Timeline
Front of house team member
Coco Asia
09.2024 - Current
Sales and customer service representative
Shwapno supermarket
09.2023 - 03.2024
Sales assistant
Aarong fashion retail
03.2021 - 07.2023
Ulster university
MSc from International business with data analytics
Jahangirnagar university
Bachelor of Arts from Philosophy
References
References
Abdullah Tanjim, duty manager, Coco Asia,lakeside Lodon,contact: 07459 910100
Sowrov Kapali, duty Manager, hub by premier inn,bank branch,London,contact: 07393 924377
Custom
Custom
Personal Information
Personal Information
Custom
Custom
Sourav Kapali
Duty Manager and Team Leader
Hub by Premier Inn
+44739392437
Abdullah Ranjim
Duty Manager, Coco Asia,
07459 910100