Joshua Mason-Cowan

Managed daily operations of a busy public house, ensuring smooth service and high customer satisfaction

. • Led, trained, and supervised staff across bar and front-of-house teams.

• Created rotas and controlled labour costs.

• Oversaw stock ordering, cellar management, and licensing compliance.

• Handled customer complaints calmly and professionally

• Ensured high standards of cleanliness with regular inspections and cleaning duties.
• Coordinated staff schedules to avoid understaffing during peak times.
• Dealt with customer complaints effectively, restoring client trust and confidence.
• Maintained stock levels, preventing shortages or excesses that could affect profit margins.
• Fostered team spirit amongst staff members through effective communication and leadership.
• Oversaw cash handling procedures for secure financial transactions.
• Oversaw bar functions with focus on quality drinks and service for elevated customer experience.

• Opened and closed the venue while maintaining service standards.

• Supervised shifts and managed bookings and enquiries.

• Maintained hygiene and food safety compliance.

• Supported bar staff during peak periods.

• Liaised with kitchen staff for timely food service delivery.

• Provided high-quality bar and cocktail service in busy environments.

• Processed payments accurately and efficiently

• Followed strict opening and closing procedures for operational efficiency.
• Collaborated effectively with team members, ensuring optimal work environment.
• Trained new staff in bartending techniques for improved performance,.
• Stocked bar adequately, ensuring smooth operations during peak hours.
• Recommended drink options to customers, enhancing their overall bar experience.

• Assisted with heavy lifting to ensure safe and efficient operations on site.
• Followed all safety procedures for accident-free working conditions.
• Aided skilled workers, contributing to timely project completion.
• Streamlined work processes, resulting in smoother project progression.
• Showed punctuality and reliability, never missed a day of work.
• Implemented correct use of personal protective equipment at all times.
• Improved site cleanliness by regularly removing debris and waste materials.

• Maintained high stock levels across bar areas to ensure fast service and minimise substitutions.
• Kept workspaces organised, clean, and compliant with health and safety standards.
• Worked efficiently in a fast-paced, high-volume event environment, including the Grand National.
• Demonstrated initiative by supporting teams outside of assigned duties when required.
• Assisted in supervising other porters and ensuring tasks were completed to standard.
• Contributed to smooth service delivery through flexibility and strong teamwork.