Joshua Longden
Dundee,Please select
Summary
Dedicated professional with a strong focus on customer service excellence and leadership competence. Demonstrates exceptional skills in problem analysis, initiative taking, and time optimisation, consistently achieving sales targets. Known for strong empathy and effective point of sale operation, aiming to leverage these skills towards continued career growth in customer-focused roles.
Overview
3
3
years of professional experience
Work history
Supervisor
Starbucks Coffee
Dundee, Dundee City
2025.07 - Current
- Fostered a positive work culture to boost employee morale.
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Ensured smooth operations with regular maintenance checks.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Assistant manager
Starbucks Coffee
Perth, Perth and Kinross
2022.11 - 2025.06
- Created a positive work environment, resulting in higher employee morale.
- Assisted in recruitment process to build an effective workforce.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled stock control duties diligently preventing overstocking or shortages.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Education
NVQ Level 3 - Computing
Dundee and Angus College
Dundee, Dundee City 2025.08 -
Skills
- Customer services excellence
- Leadership competence
- Problem analysis
- Initiative taking
- Time optimisation
- Strong empathy
- Sales target achievement
- Point of sale operation
Affiliations
- Computing
- Cars
- Hiking
Timeline
NVQ Level 3 - Computing
Dundee and Angus College
2025.08 -
Supervisor
Starbucks Coffee
2025.07 - Current
Assistant manager
Starbucks Coffee
2022.11 - 2025.06