Joshua Grace-Parsons
Swindon,Wiltshire
Summary
Offering strong analytical skills and keen understanding of credit risk data. Knowledgeable about credit reference agencies and data issues with excellent problem-solving abilities. Ready to use and develop skills in credit bureau analysis, risk management, and data analytics in Risk Manager role.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Credit Risk Analyst
Nationwide Building Society
Swindon , Wiltshire
07.2018 - Current
- Collaborated closely with both internal & third-party stakeholders for timely resolution of data issues.
- Streamlined the teams manual workload by implementing automated solutions to BAU processes.
- Led and delivered project to embed third-party credit bureau data quality monitoring and improvement
- Developed and improved data quality reports for both new and existing third-party file submissions
- Key contact for the business for all Credit Bureau outbound data queries and incidents
- Utilised SQL programming tasks to manage large databases efficiently.
- Represented Credit Risk in the change space, providing valuable input for prioritisation, testing and delivery.
Data Disputes Analyst
Nationwide Building Society
Swindon , Wiltshire
02.2016 - 07.2018
- Managed customer queries using up-to-date and detailed knowledge of Credit Bureau data
- Produced and reviewed monthly data quality sign off reports for the submission of outbound Credit bureau files
- Developed a query tracking tool and process, enabling the team to identify trends and highlight areas for improvement
- Managed and maintained procedure documentation and controls for key business operations relating to third-party data sharing
- Collaborated across departments for cohesive report development.
Customer Service Advisor
Nationwide Building Society
Swindon , Wiltshire
03.2012 - 02.2016
- Handled high volume of calls daily for faster issue resolution.
- Streamlined responses to emails, improved response time significantly.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Designed training programmes and Excel tools for enhanced team performance.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Managed complex customer issues to successful resolution.
Education
GCSEs - Maths, English, Science, PE, IT, CIDA(IT), Sociology
Nova Hreod Academy
Swindon 08.2004 - 06.2009
Skills
- Risk analysis
- Data interpretation
- SAS programming
- Microsoft excel expertise
- Client relationship building
- Communication pragmatism
- Task prioritisation
- Effective collaboration
- Dispute resolution
- Credit risk management
References
References available upon request.
Timeline
Credit Risk Analyst
Nationwide Building Society
07.2018 - Current
Data Disputes Analyst
Nationwide Building Society
02.2016 - 07.2018
Customer Service Advisor
Nationwide Building Society
03.2012 - 02.2016
GCSEs - Maths, English, Science, PE, IT, CIDA(IT), Sociology
Nova Hreod Academy
08.2004 - 06.2009
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