Joseph Fong

• Role is to best support the members with great services
• From transactions at the till, online banking demonstrations, to having conversations about protection for gateway to their homes and live
• It is an important role within the branch, and I am the protecting and looking after the members and working closely with my colleague as a team
• Recognize customers’ dissatisfaction and log complaints
• Investigate the case to find the root cause and decide if the case should uphold or refute according to company’s rules and regulations within the FCA rules
• Resolve issues and get the customers to wrap up the cases and close the complaints within the scope under ombudsman rules
• Take calls for 1-2 hours a week to support call in customers in all aspects inclusively online banking, fraud, Visa dispute, financial crime and triage them to the right department to have problem solved
• Review them to save money (home insurance, credit cards) and make more interests (saving products).customers’ profiles and make recommendation of what products of tools to help customers
• Own the experience of the customers’ journey banking with us
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Company Overview: Toyota car dealership

• Sell new and used cars including finance, insurance, car accessories and service plan
• Toyota car dealership, delivered more than 30 cars a month

• Consult, sell and install security alarm systems for warm and cold leads (customers) managed to see more than 100 warm and cold leads per month

Modify company’s Hong Kong business model, initiate event technology business, test and implement new business model, marketing plan to generate leads, lead the team to achieve pipeline and target

• Selected Projects
• Sell and implement a RFID Timing systems support marathon of over 200 people
• Work with vendors to support the use of the systems
• Launch the event registration and check in solutions to Event organiser to make their events better

• Startup, design and implement the business model for the company as a Whatsapp Chatbot marketing service company
• Facilitate the construction of a Chatbot works on Whatsapp which is unique in the market with 1000s of message replied
• Create the one stop shop messenger marketing service and successfully signed up a couple clients

• Find the OTCQB shell and negotiate deal for the company saving 50% of the market price.
• Restructure the company to fit for listing in US value at 15 million usd
• Work with PCAOB auditor to prepare the accounting books to be compliance with SEC rules in USA
• Work with investment relationship experts to promote the stocks

• Find products for clients locally and internationally that meet their business requirements in IT, electronics, real estate, finance, trading, manufacturing, etc
• Selected Projects worth more than 5 million HKD
• Sourced and sold various types of LED lights to Belize for its energy saving program
• Aid Infrared Fund (formed by Nanfung and HSBC) to identify and acquire office buildings in major cities in China (two ongoing projects)

• Startup a technology design house for the owner making use of its patented energy saving technologies and LED application technology to provide a one-stop service for its clients including product designs and product manufacturing
• Selected Projects
• Established the full range of the Dpower brand of energy saving products, and the Wizpower brand for LED lighting products; contributed to an eight-figure revenue
• Developed end user products including energy saving extension sockets; introduced these products for sales in the Dixon Group (UK) in 2010 and sold more than 250,000 pieces
• Embedded the Smart Fame soft start technology PCB into a new series of industrial fans and plans sold to the market more than 100,000 pieces
• Changed strategy from business models of selling large scale energy saving equipment to selling LED lighting related products, managed impact and succeeded in sustaining in LED lighting products market contributing eight-figure revenue annually
• In 2010, introduced and sold to Zhongshan Government multi-million Rmb LED lighting products and deployed to Zhongshan Newspaper, and the ZhongShan RenDe Building
• Export to clients LED light products through importers to Taiwan, Japan, Korea, USA and Europe which contributed eight-figure revenue to the company
• Deployed street lights in 2 roads in Henan and Xian, total size of a six millions project