Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Jaya Basi

Loughborough,Leicestershire

Summary

Motivated individual completing an apprenticeship, seeking part-time opportunity to gain experience in retail. Strong interest in customer service and ability to thrive in fast-paced environments. Previous banking experience provided solid communication, cash-handling, and organizational skills. Ready to apply these skills to enhance customer satisfaction and operational efficiency.

Overview

4
4
years of post-secondary education

Work history

Customer Service Assistant

Nationwide Building Society
Loughborough, Leicestershire
10.2024 - 10.2024
  • Resolved customer queries via telephone, delivering accurate information promptly.
  • Organized and printed client information, ensuring precision and timely distribution.
  • Demonstrated strong communication skills while engaging with diverse clients.
  • Managed client research and documentation, showcasing exceptional attention to detail.
  • Executed cash transactions accurately, including counting and sorting funds.
  • Collaborated with team members to meet daily objectives set by management.
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Cultivated patience and problem-solving abilities by assisting clients with inquiries.

Education

GCSEs - Business Studies, English, Maths

Charnwood College
Loughborough, Leicestershire
09.2021 - 06.2025

Skills

  • Customer service and support
  • Effective communication
  • Cash management
  • Team collaboration
  • Organizational skills
  • Problem resolution
  • Bilingual proficiency
  • Social media management
  • Cash handling
  • Conflict resolution
  • Dispute resolution
  • Basic accounting

Affiliations

  • Walking / Hiking
  • Reading
  • Drawing
  • Shopping

Languages

English
Native
Punjabi
Fluent
Hindi
Intermediate
Urdu
Intermediate
Spanish
Beginner
French
Beginner

References

References available upon request.

Timeline

Customer Service Assistant

Nationwide Building Society
10.2024 - 10.2024

GCSEs - Business Studies, English, Maths

Charnwood College
09.2021 - 06.2025
Jaya Basi