Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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Melanie Giles

Swindon,Wiltshire

Summary

Detail-oriented professional with strong communication skills and a proven ability to deliver exceptional customer service. Adept at multi-tasking and time management, ensuring efficient organisation of tasks and projects. Proficient in computer skills, including Word, Excel, and PowerPoint, with a collaborative approach as a team player.

Overview

21
21
years of professional experience

Work history

Self-Employed Painter and Decorator

ALS Services
01.2019 - 07.2025
  • In January of 2019, I decided to have a change of career and started sub-contracting for a small shopfitting company based in Purton as a self-employed Painter and Decorator.
  • I enjoy trying new things so this allows me to travel around the country decorating and refitting garages, army barracks and charity shops.
  • I meet tight deadlines, ensuring minimal disruption to clients' daily routines.
  • Maintain a clean workspace to ensure safety and efficiency in task completion.
  • Prep surfaces for painting to ensure smooth application and lasting results.

Team Leader, Production Operative

Associated Dental Products Kemdent
Purton, Wiltshire
04.2009 - 11.2018
  • I left a small dental factory In Purton after 9 wonderful years in November 2018.
  • My duties included operating machinery, working on a fast paced production line and packaging finished products.
  • I had to pay close attention to detail because giving the customers a quality product is very important.
  • This job also gave me a lot of experience with working under pressure as deadlines had to be met with despatching the products on time.
  • Keeping my work space clean and tidy and following the 5S procedure was a big part of my every day routine, this would make everything a lot easier and more efficient.
  • I was very lucky to get promoted to Team Leader in October of 2015, which required a lot more responsibility and putting more pressure on my team to deliver quality materials on time ready to be dispatched.
  • As part of my Team Leader role I was on the Health and Safety committee that required me to attend meetings with my manager to make sure my team are working in a safe environment.
  • I also had to work closely with the other Team Leaders to organise the staff rota and to approve staff holiday entitlement.
  • During my time working at Kemdent I enrolled in a Leadership Development Programme, which required me to give a final presentation to my course leader and managers at the end of the year, I was very happy to have passed this course as it built my confidence and understanding of what it means to be a Team Leader.

Part Time Sales Assistant

Priceless Shoes
West Swindon
12.2008 - 02.2009
  • Acquired valuable customer service experience within three months at Priceless Shoes.
  • Stocked shelves efficiently to ensure product availability.
  • Maintained tidiness of shop floor continuously throughout shifts.
  • Organised stock room for optimal accessibility and inventory management.
  • Assisted staff with daily operations and task execution.
  • Handled customer transactions accurately using cash register.

Work Experience as a Waitress

Best Western Premier, Blunsdon House Hotel
Blunsdon
05.2007 - 05.2007
  • Set up dining tables and prepared dining rooms for service.
  • Took orders and delivered food promptly to designated tables.
  • Facilitated communication between waiters and chefs for order accuracy.
  • Provided excellent customer service to enhance guest experience.
  • Maintained cleanliness by clearing tables during and after shifts.
  • Collaborated effectively with colleagues to promote a positive work atmosphere.

Paper Round

Spar
Purton
08.2004 - 08.2005
  • For a year I was lucky enough to work for my local Spar convenience store, delivering the weekend papers.
  • I was at this time a full-time student therefore this role fit in well around my education and summer holidays.
  • The people I worked with during this time were very varied, with a range of ages, personalities and from all back grounds, which gave me a good perspective on the people I worked with, and from which I gained a lot of experience.
  • The two most important things I learnt at my time at Spar were dedication and communication; the value of time is very important, and learning a range of communication styles has been an invaluable tool to me in my personal life, as well as professionally.

Education

GCSE - Business Studies, Business Communication Studies, French, Maths, English, Geography, Double Award Science

Bradon Forest School
Wiltshire
03/2008 - 05/2008

Skills

  • Communication skills
  • Customer service
  • Multi-tasking
  • Time management
  • Organisation
  • Computer skills
  • Word
  • Excel
  • Power Point
  • Team player

Personal Information

Date of birth: 10/03/92

Custom

  • Going out with friends
  • Meeting new people
  • Keeping up with music charts
  • Staying updated with technology

Timeline

Self-Employed Painter and Decorator

ALS Services
01.2019 - 07.2025

Team Leader, Production Operative

Associated Dental Products Kemdent
04.2009 - 11.2018

Part Time Sales Assistant

Priceless Shoes
12.2008 - 02.2009

Work Experience as a Waitress

Best Western Premier, Blunsdon House Hotel
05.2007 - 05.2007

Paper Round

Spar
08.2004 - 08.2005

GCSE - Business Studies, Business Communication Studies, French, Maths, English, Geography, Double Award Science

Bradon Forest School
03/2008 - 05/2008

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Melanie Giles