Summary
Overview
Work history
Education
Skills
Education
Accomplishments
Hobbies and interests
Career goals
Affiliations
Certification
Languages
Timeline
Generic
Ellie Rogers

Ellie Rogers

Berwick-upon-Tweed,Northumberland

Summary

Dedicated professional with a strong focus on teamwork and delivering excellent customer service to make a more positive work environment for all staff and customers. Also have great ability to work well independently. Demonstrates the ability to handle stressful situations efficiently, maintaining positivity and enthusiasm. Known for being hardworking and a problem solver, with proficiency in understanding till systems quickly and efficiently. I am a hard worker with the ability to work well under pressure alone or as a team.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Post person

Royal Mail Delivery Office
Berwick-Upon-Tweed, Northumberland
07.2025 - Current
  • Sorted mail efficiently to ensure accurate deliveries.
  • Improved community relations by providing friendly, reliable service.
  • Provided excellent customer service to enhance satisfaction levels.
  • Supported colleagues during busy periods for improved workflow management.
  • Time manage deliveries changing routes to meet demands
  • Communicating with colleagues and customers to provide the best service as possible.
  • Handled customer complaints courteously and professionally, resolving issues effectively.
  • Enhanced efficiency by operating automated sorting equipment correctly.

Shop Assistant

The Green Shop
Berwick-upon-Tweed, Northumberland
10.2023 - 07.2025
  • In this role I am responsible for organising stock, processing orders, and sorting orders.
  • I also replenish stock, keeping the shelves full and available for customers.
  • I also assist with serving on the till, allowing my knowledge of the system to improve and become efficient and quick.
  • I regularly open and close the shop, maintaining a level of organisation and thorough cleanliness around the shop. This is done under time pressure, as I am given half an hour at the beginning and end of the day to complete my tasks, enabling the shop to be open for customers or closed and ready for others the next day.

Cash collector

Northumberland County Council
Berwick-upon-Tweed, Northumberland
06.2023 - 07.2025
  • I manage cash collection operations throughout the county.
  • I am trusted to collect a large sum of money weekly through this role and to count it without supervision.
  • I am able to carry heavy boxes of cash in all weathers.
  • Work well in small groups as well as working together within a bigger organisation

Education

A-Levels - All

Berwick Academy
Berwick Upon Tweed
01.2023 - 01.2025

GCSEs - All

Berwick Academy
Berwick Upon Tweed
01.2020 - 01.2023

Skills

  • Customer Service
  • Attention to Detail
  • Team player mentality
  • Positivity and enthusiasm
  • Empathy for animals and species
  • Physical stamina
  • Willingness to learn
  • Ability to clean and get physical
  • Patience and calmness
  • Sales skills and recommendations
  • Communication between all different people
  • Electronic record keeping
  • Weather adaptability
  • Manual handling
  • Driving licence
  • Professional attitude

Education

other,other

Accomplishments

  • I have completed my Bronze and Silver DOFE award just working towards my Gold award now which allows me to complete a variety of tasks and assignments which helps me physically, learning a new skill and others through the volunteering section.
  • I have also became a DOFE young leader sharing my knowlege and dos and dont's when completing the award. I do this by running sessions with younger students allowing them to question me on particular aspects of the program and award.
  • I am a certified Scuba Diver completing my PADI Open water certification in 2023 and completing both my PADI Advanced open water certification and PADI Rescue certification in October 2025 as well as my dry suit certification especially for the colder conditions of the UK.

Hobbies and interests

  • I’ve always loved animals, both on land and under the sea. Scuba diving lets me explore marine life up close, deepening my passion for caring for all creatures—whether it’s my own pets or wildlife beneath the waves.

Career goals

  • For my career, I hope to turn my passion for the underwater world into becoming a professional scuba diver. I want to teach and inspire others about the importance of marine life and help them discover the beauty beneath the waves.

Affiliations

  • I play netball regularly for Amble Netball Club. This has improved my teamworking skills and confidence massively which are skills I take into the workplace. I also allows me to communicate with people I wouldn't normally speak to to improve my communication skills with a range of people. I feel this skill is vital as in a customer service job you as need great communication not to just staff but all the different types of customers that are being served.

Certification

I have a full mannual driving licence clean with no points on it.

Languages

French
Beginner

Timeline

Post person

Royal Mail Delivery Office
07.2025 - Current

Shop Assistant

The Green Shop
10.2023 - 07.2025

Cash collector

Northumberland County Council
06.2023 - 07.2025

A-Levels - All

Berwick Academy
01.2023 - 01.2025

GCSEs - All

Berwick Academy
01.2020 - 01.2023
Ellie Rogers