Emis
Administration receptionist
Lathom Road Dr Surgery- NHS
12.2023 - Current
Hi, I’m
Joshna Reddy Kasu
London,United Kingdom
You learn to speak by speaking, to study by studying, to run by running, to work by working; in just the same way, you learn to love by loving.
Saint Francis de Sales
Summary
Patient-focused NHS GP Medical Receptionist with experience delivering first-class care in fast-paced clinical practices. Processes appointment bookings, communications and document management with precision and focus for smooth reception and admin operations.
Work History
Lathom Road Dr Surgery- NHS, London, United Kingdom
Administration receptionist
12.2023 - Current
Job overview
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Scheduled patient appointments using EMIS booking system.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Updated patient records for continued compliance with policies.
- Set up new patients within target timeframes.
- Offered advice on additional services to best meet patient needs.
- Communicated results to patients following instructions from medical professionals.
- Oversaw office supply orders and replenished stock for staff use.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Organised and assessed urgency of home visit requests.
- Welcomed patients with kindness to enhance checking in processes.
- Protected patient rights through continued discretion and confidentiality.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Received payments for Private Letters and updated balances in computer.
- Maintained reception area stock of important forms and brochures.
- Responded calmly and compassionately in emergency situations.
- Collected and provided patient information to relevant medical professionals.
- Coordinated with laboratory and imaging departments for seamless integration of test results into patient records.
- Prepared patient documents for medical appointments.
- Completed start and end of day procedures for busy GP practice.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Wrote professional letters, memos and emails for internal and external business communication.
- Tracked daily activities and important metrics with spreadsheets.
- Handled high-volume telephone and email enquiries worked on accurax upon patient requests.
HCL Technologies India, Hyderabad, India
Senior IT Recruiter
09.2021 - 05.2022
Job overview
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Sourced and selected applicants for technical positions within company.
- Onboarded new hires and set up training.
- Wrote and posted technical job descriptions
- Referred candidate resumes to customer account managers for evaluation and submission.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs.
- Interviewed candidates using different interview methods and approaches.
Skills
- EMIS web
- Medical terminology
- Patient note summarising
- Clinical coding
- Team building
- Accurax, Email Management
- Communication skills
- Blood pressure monitoring
- Excellent written and verbal communication
- Triage skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Nominated for the India-UK Achievers Honours for the year 2024
The National Indian Students and Alumni Union UK honoured a group of high-achieving Indian alumni from British universities, celebrating the ‘living bridge’ between the two nations.British Prime Minister Rishi Sunak also sent a personal message to the winners recognising the ‘exceptional talent’ and the strength of the ‘special’ UK-India partnership. Also speaking this week was Labour’s shadow minister for Foreign and Commonwealth Affairs, Catherine West, who urged more youth from India and the UK to engage in international exchange of education and culture.
Education
Coventry University London , London
Master of Science from International Project Management
2023 - 2024 (1 year)
St Josephs PG College , Hyderabad India
Bachelor of Business Administration from Human Resources/ Marketing
03.2010 - 04.2012
Software
Excel
Salesforce
CRM
Accurax
Top Dog
ATS
Timeline
Coventry University London
Master of Science from International Project Management
2023 - 2024 (1 year)
Senior IT Recruiter
HCL Technologies India
09.2021 - 05.2022
St Josephs PG College
Bachelor of Business Administration from Human Resources/ Marketing
03.2010 - 04.2012
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